Service Engineer

AI-Optimized Job Summary: Service Engineer - Colorado Springs, CO (Contract)

About the Role
Join a dynamic technical team as a Service Engineer supporting Dell PowerEdge and enterprise server hardware in Colorado Springs. In this hands-on, field-based role, you will be the technical expert delivering critical support and solutions for enterprise customers. Enjoy opportunities to expand your hardware expertise, gain exposure to cutting-edge server and AI technologies, and work in a fast-paced, customer-centric environment.

Responsibilities

- Deliver on-site technical support for Dell PowerEdge and enterprise server hardware, ensuring minimal customer downtime
- Diagnose and resolve hardware failures and system issues through effective troubleshooting
- Perform physical installation, removal, replacement, and repair of server components (memory, CPUs, power supplies, fans, drives, RAID/HBA, NICs, PCIe, GPUs, motherboards)
- Execute rack-and-stack, server installation, structured cabling, and hardware configuration in data center environments
- Conduct firmware and BIOS updates; utilize server management tools (iDRAC or similar) for monitoring and maintenance
- Carry out both reactive break/fix repairs and preventive maintenance following strict procedures
- Communicate directly with customers and internal teams during service events to ensure transparency and resolution
- Accurately document troubleshooting steps, service activities, and resolutions
- Escalate complex technical issues as necessary; participate in on-call rotations for extended coverage

Required Skills and Experience

- Minimum 3 years hands-on experience supporting enterprise server hardware or data center infrastructure
- Proven capability in diagnosing, repairing, installing, removing, and replacing server components
- In-depth understanding of server architecture, troubleshooting, and hardware diagnostics
- Familiarity with Linux or similar operating systems
- Strong communication and problem-solving skills in customer-facing environments
- Ability to lift up to 50 lbs., travel to customer sites, and support flexible or on-call schedules

Preferred Skills

- Experience with Dell PowerEdge servers and iDRAC management
- Enterprise hardware certifications (Dell or comparable)
- Exposure to GPU/AI server infrastructure
- Data center operations, rack/stack, structured cabling experience
- Associate's or Bachelor's degree in IT, Computer Science, or related field

Benefits

- Expand your technical skills with enterprise server and AI hardware platforms
- Collaborate with expert teams and high-profile customers in a supportive environment
- Opportunities for career advancement and professional certification
- Flexible scheduling and diverse project exposure

How to Apply
Ready to advance your career in enterprise hardware support? Submit your resume and briefly outline your relevant experience. Qualified candidates will be contacted for the next steps.