Technology Operations Specialist

Position Summary Maintains and supports the enterprise Messaging and Collaboration infrastructure specifically with client support on a large scale multi-site, multi-domain environment. Responsible for Messaging and Collaboration supported applications to include Outlook, SharePoint, web conferencing (WebEx), Instant Messaging (Lync/Skype, Group Chat) as major focus. Manages the integration of email with other systems such as mobile device and other unified communication technologies. Responsibilities Administer the Messaging and Collaboration user accounts in the enterprise by creating user IDs, effecting user name changes and moves, maintaining group lists, and removing terminated user IDs (adhering to regulatory requirements when needed). Assume the leadership role in the resolution of complex technical issues (SME). Consult with application developers on issues related to the impact of applications. Coordinate with application developers and project managers to deploy worldwide enterprise solutions/applications (tasks include testing and documentation). Provide technical expertise to internal IT groups and provide feedback and recommendations to management for service level and environment optimization. Protect the overall security of the messaging environment through administration of access control lists, security measures, and certification of external organizations. Provide training to users, junior technicians, and other IT personnel. Required Qualifications 3+ years of experience in a technical operations or enterprise support role. Proficiency with Outlook and M365 messaging technologies. Experience with SharePoint administration. Working knowledge of Active Directory, Microsoft Exchange, OneDrive, MS Teams, Skype, WebEx. Strong understanding of ITIL frameworks and operational best practices. Demonstrated analytical and problem‑solving skills. Effective communication skills for both technical and non‑technical audiences. Strong process documentation and technical writing skills. Solid understanding of Windows OS, internet browsers, and Microsoft Office. Basic networking and troubleshooting knowledge. Ability to participate in on‑call rotation and provide after‑hours support as needed. Desired Qualifications Experience automating recurring processes. SQL scripting proficiency. PowerShell scripting experience. Relevant certifications (ITIL, Microsoft, Network+). Technical writing experience. Skills Innovative Thinking Production Support Result Orientation Risk Management Solution Design Adaptability Analytical Thinking Collaboration Influence Solution Delivery Process Architecture Automation DevOps Practices Project Management Stakeholder Management Work Details Shift: 1st shift (United States of America). Hours per week: 40. Location: US – NJ – Jersey City – 101 Hudson St – 101 Hudson (NJ2101). Compensation & Benefits Annualized salary: $81,200.00 – $134,300.00 (based on experience, education and skill set). Eligibility for discretionary incentive program. Benefits: industry‑leading benefits, paid time off, resources and support to support physical, emotional, and financial well‑being. #J-18808-Ljbffr Bank of America