Field Service Technician - Philadelphia, PA

Description The Field Service Technician is responsible for maintaining a thorough working knowledge of all aspects of the mechanical and electronic functionality of all generations of the ImageTrac scanner. He/She shall maintain availability for dispatches to customer sites based on contracted hours, during and after regular business hours as needed.


Role and Responsibilities


* Maintains thorough knowledge of all ImageTrac mechanical and electronic functions


* Provides effective, timely and competent technical support assistance to customers
* Arrives at customer sites within the contracted response times
* Ensures proper management and control of all company assets (tools, documentation, software, intellectual property, etc.)
* Strives to ensure the highest level of customer satisfaction is maintained at all times
* Maintain a working knowledge of SoftTrac, Docnetics and all IBML proprietary software
* Properly follows the call flow for all incident activity
* Ensures that RMA parts are returned in a timely manner and according to current procedures
* Properly tests all work performed to make sure it meets the quality expected of IBML
* Meets all scheduled deadlines
* Be available for dispatches during and after normal business hours as dictated by current contracts
* Analyze customer operational processes for possible opportunities for IBML software sales or services
* Maintain a working knowledge of PCs that are associated with all generations of ibml equipment
* You may be required to submit to criminal/background checks for governmental customer services.
Preferred Skills, Qualifications and Education Requirements


* Associates level degree in electronics and/or mechanical engineering or equivalent work experience

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities


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