Senior Program Manager

Senior Program Manager, Information Technology The IT team enables Expedia Group with productivity tools, support operations, corporate networking, hybrid data centers, network operations center/site reliability, and IT Service Management. The TPM function with IT drives end-to-end delivery for cross-functional technical programs from idea to launch so the business gets predictable, measurable outcomes. Leveraging a blend of agile and traditional methodologies, this team enables clarity, accountability, and execution through structured planning, well-defined scope and success metrics, disciplined risk and dependency management, and transparent communication with engineering, operations, and business stakeholders. In this role, you will: Lead end-to-end delivery of multiple complex, high-visibility, and transformational programs — including enterprise-wide AI deployments, workplace productivity solutions, and operational unification initiatives Build and maintain program governance structures, including business cases, stakeholder alignment, budgets, risk registers, and executive communications Quickly develop deep knowledge of new domains and build trusted relationships with stakeholders across all levels of the organization Partner with and oversee vendors in support of program delivery, ensuring alignment with business objectives and contractual performance standards Proactively identify, assess, and mitigate risks and issues — anticipating challenges before they create program impacts Integrate timelines, milestones, and cross-program dependencies, making real-time adjustments to keep delivery on track Apply systems thinking to connect people, process, and technology, and implement holistic solutions to complex organizational challenges Communicate program status, risks, and outcomes clearly and confidently to senior and executive audiences, adapting messaging to diverse stakeholder groups Define measures of success, evaluate progress, and lead continuous improvement efforts across program execution Guide functional peers on frameworks and methodologies, and foster a culture of cross-functional collaboration and knowledge sharing Required qualifications: Program management experience delivering large-scale, transformational programs in complex enterprise environments, with a demonstrated history of achieving measurable business outcomes Demonstrated record of creating meaningful change through process improvement — identifying systemic bottlenecks, establishing repeatable patterns, and simplifying workflows across organizational and functional boundaries Proven ability to apply a whole-systems approach (people, process, technology, and structure) to diagnose complex problems and design integrated, scalable solutions Experience leading programs across the full product development lifecycle — from concept through launch — using data to validate progress, inform prioritization, and demonstrate impact Established track record of building credibility at senior and executive levels, accelerating decision-making by framing options clearly, and serving as a go-to partner for navigating complex organizational and business challenges Proficiency in compiling, analyzing, and presenting data on program and process outcomes to demonstrate impact, inform prioritization, and support executive decision-making Demonstrated ability to manage multiple concurrent programs with competing priorities and ambiguous or evolving scope Experience developing and presenting program governance artifacts, including business cases, roadmaps, and executive briefings Experience managing vendor relationships and third-party partnerships in support of technology program delivery Proficient verbal and written communication skills, with the ability to influence and build trust with senior and executive stakeholders Proactive approach to stakeholder engagement: anticipating concerns, actively seeking feedback, motivating others to challenge the status quo, and iterating on deliverables to drive accountability and quality outcomes Experience working both collaboratively and autonomously in a global, matrixed organization Preferred qualifications: Experience leading enterprise-wide AI, automation, or workplace productivity solution deployments PMP, PgMP, or equivalent program management certification Experience in IT Service Management (ITSM) and enterprise service delivery Familiarity with ServiceNow or similar ITSM platforms Agile or hybrid delivery methodology experience The total cash range for this position in Seattle is $184,500.00 to $258,000.00. Employees in this role have the potential to increase their pay up to $295,000.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role. Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual’s knowledge, skills, and experience. Pay ranges may be modified in the future. Benefits and perks Expedia Group offers benefits and perks designed to support employees and their families, including medical, dental, and vision coverage, paid time off, an Employee Assistance Program, wellness and travel reimbursement, travel discounts, and International Airlines Travel Agent Network (IATAN) membership. Learn more about life at Expedia Group at Equal Opportunity Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other characteristic protected by law. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee’s I‑9 to confirm work authorization. #J-18808-Ljbffr