On-Site Community Manager

Position Summary The On-Site Community Association Manager (CAM) oversees the daily administration, operations, financial coordination, and service delivery of the assigned community association. The CAM serves as the primary liaison among the Board of Directors, homeowners, committees, vendors, and internal departments and is expected to provide responsive service, sound guidance, accurate follow-through, and professional leadership in accordance with the management agreement and Association policies. Essential Responsibilities Board and Association Management Administer and supervise Association operations in accordance with the management agreement, governing documents, policies, and company procedures. Serve as the primary liaison with the Board of Directors, homeowners, committee members, vendors, and internal support departments. Perform and direct management duties requested by the Board when consistent with the management agreement and established policies. Attend Board and committee meetings as required and coordinate timely agendas, Board packages, management reports, and supporting materials. Maintain effective management tools, including the annual calendar, action-item tracker, resolution worksheets, RFP matrices, committee charters, procurement records, and related operational documents. Keep the Board informed of significant operational, legal, contract, and community matters that may affect the Association. Financial and Administrative Oversight Review monthly financial statements and provide the Board with a management summary and variance report. Assist with development, administration, and monitoring of the Association\'s annual operating budget and capital planning needs. Monitor delinquency and collection activity and coordinate follow-up in accordance with Association policy and company procedures. Execute accounts-payable responsibilities in accordance with established home-office processes and procedures. Maintain accurate resident, unit, contract, vendor, and Association records and ensure management databases are updated promptly. Property Operations and Vendor Management Conduct or oversee routine inspections of buildings, facilities, common areas, and Association assets; document concerns and coordinate corrective action. Manage routine services and special projects, including vendor procurement, RFP coordination, contract administration, performance monitoring, and evaluation of completed work. Recommend major repairs, replacements, and capital expenditures needed to support the appearance, safety, and operation of the community. Coordinate with vendors, contractors, and internal departments to ensure approved work meets scope, schedule, and budget expectations. Supervise on-site staff when included in the management agreement and provide direction, support, accountability, and performance feedback. Architectural Review and Homeowner Service Assist the Board and Architectural Review Board/Committee with homeowner applications, inspections, modifications, and new construction. Respond to homeowner questions and concerns promptly and professionally while maintaining appropriate boundaries and confidentiality. Communicate Association requirements, project updates, meeting information, and operational notices clearly and professionally. Apply sound conflict-resolution techniques to address concerns, de-escalate difficult interactions, and facilitate appropriate follow-up. Perform other duties and responsibilities as assigned. Qualifications Required Three to five years of community association management experience. Current Certified Manager of Community Associations (CMCA) designation. Working knowledge of community associations, property management, real estate operations, and the respective roles of the Board, CAM, committees, and homeowners. Ability to interpret financial reports, operating budgets, variance reports, contracts, governing documents, and routine business correspondence. Proficiency with Microsoft Office applications, including Word, Excel, Outlook, and related business systems. Strong written, verbal, interpersonal, customer-service, and conflict-resolution skills. Ability to organize competing priorities, meet time-sensitive deadlines, maintain accurate records, and follow through on commitments. Self-motivated, proactive, detail-oriented, dependable, and able to work independently and as part of a team. Ability to successfully complete required background and drug screening. Association Management Specialist (AMS) designation. Preferred Associate or bachelor\'s degree in business, property management, public administration, or a related field. Physical Requirements This position requires the ability to regularly sit, stand, walk, talk, hear, use hands and fingers, reach, grasp, push, and pull. The employee may occasionally be required to kneel, stoop, crawl, or lift and carry up to 25 pounds. Sufficient visual and auditory ability is required to perform inspections, review documents, use a computer, communicate with others, and safely navigate the community. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Work Environment and Scheduling Expectations Work is primarily performed on-site and includes office-based duties and regular property and common-area inspections. The employee may be exposed to outdoor weather conditions during inspections, meetings, events, and project oversight. Regular and reliable attendance is essential. Evening meetings, community events, emergency coordination, and occasional weekend work may be required. #J-18808-Ljbffr