Room Attendant (Full Time) - Sonesta San Diego Rancho Bernardo

Job Summary

The Room Attendant plays a vital role in delivering WS Management's Outrageous Hospitality by creating clean, safe, comfortable, and inviting guest rooms. This role is essential to guest satisfaction and directly reflects WS values-Integrity, Respect for All, Empowerment, Kindness, Creativity, & Results Orientation. Room Attendants support the Three P Philosophy (People, Profit & Planet) by ensuring rooms are spotless, well-maintained, and prepared efficiently while minimizing waste and preserving assets. This is one of the most guest-impacting positions in the hotel and must consistently uphold brand cleanliness standard.

Key Responsibilities

• Deliver Outrageous Hospitality

  • Provide a welcoming presence when interacting with guests in hallways or rooms.
  • Respond to guest requests with urgency and positivity.
  • Demonstrate fairness, kindness, and professionalism at all times.
  • Protect guest privacy and security with strict adherence to policies
  • Resolve concerns quickly and communicate guest feedback to Leadership and appropriate Departments

• Make Everything Sparkle (Cleanliness & Presentation)

  • Clean and service guest rooms according to brand and WS standards.
  • Follow ABC Rule - Always Be Cleaning - throughout the shift.
  • Ensure all linens, surfaces, bathrooms, amenities, fixtures, and floors meet brand quality.
  • Restock amenities according to inventory par levels.
  • Report maintenance issues immediately to ensure timely repair.

• Follow Brand & WS Standards

  • Use proper cleaning techniques, safe chemical handling, and labeling.
  • Follow established room assignment procedures, timing expectations, and checklists.
  • Ensure carts, linen closets, and equipment are clean, organized, and fully stocked.
  • Maintain brand room presentation standards (pillows, drapes, lighting, amenities, temp, etc.)

• Safety, Security & Asset Protection

  • Follow OSHA, brand, and WS safety guidelines.
  • Maintain secure handling of master keys and guest belongings.
  • Report hazards, suspicious behavior, or injuries immediately.
  • Care for hotel equipment and tools with consistently safe handling.

• Teamwork, Communication & Collaboration

  • Communicate room status updates clearly using the required system (radio/hotel phone).
  • Work collaboratively with Housekeeping Supervisors, Front Desk, and Maintenance teams.
  • Assist fellow associates when needed to support productivity and deadlines.
  • Maintain a positive and respectful work environment.
  • Ensure to maintain cleanliness of employee shared spaces (ie. breakrooms, bathrooms).

Skills

• Detail-oriented and thorough
• Prioritization and time management skills
• Ability to work with little or no supervision while meeting high-performance standards
• Physical mobility and stamina
• Ability to follow instructions
• Professional and polite
• Ability to lift at least 35lbs
• Ability to remain discreet and respect the privacy of guests
• Ability to perform consistent work to the highest of standards

Additional Details

This position may require working weekends, holidays, or variable shifts based on business needs.

The statements listed are intended to represent the key duties and level of work being performed. They are not intended to be all responsibilities or qualifications of the job. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.We are an equal opportunity and affirmative action employer and make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information, or other protected class. Those who are ineligible to work in the United States will not be considered.