Senior Exercise Specialist

Senior Exercise Specialist

We are looking for two Senior Exercise Specialists who are passionate about supporting healthy lifestyle habits to work at a high-profile company's fitness center located in downtown Manhattan, NYC.

Member Experience & Service Excellence

• Greet members and guests using PRIDE and the 5/10 Rule to create a welcoming, personalized experience.
• Respond to member questions, suggestions, and concerns in a timely and professional manner, escalating when appropriate.
• Maintain strong knowledge of all site offerings and refer members to appropriate programs, services, or partners.
• Support a safe environment by activating emergency action plans and administering first aid when necessary.

Fitness Program Operations

• Assist with the coordination and execution of fitness programs, including group fitness, recreation activities, and Exercise Specialist services.
• Support the development and implementation of monthly fitness challenges, wellness campaigns, and special events.
• Help maintain program schedules, ensuring accuracy and timely updates.
• Coordinate instructor and specialist coverage, substitutions, and schedule adjustments.
• Ensure program spacesincluding studios, training areas, and recreation zonesare clean, organized, and fully stocked.

Staff Support and Communication

• Serve as a communication bridge between the Assistant General Manager and program staff.
• Assist with onboarding and orientation for new Exercise Specialists, instructors, and program staff.
• Encourage team members to pursue ongoing education, certifications, and internal growth opportunities.
• Support coaching efforts by providing feedback to the Assistant General Manager regarding staff performance, member feedback, and operational needs.
• Reinforce Workplace Well being service standards and program expectations.

Program Quality & Engagement

• Conduct quality checks on classes, training sessions, and program delivery to ensure consistency and excellence.
• Gather member feedback through surveys, conversations, and instructor insights to help inform program improvements.
• Support themed classes, pop up events, expos, and recreational activities.
• Help ensure all programs align with the culture of the site, the client, and Workplace Well being.

Administrative & Reporting Support

• Assist with weekly and monthly reporting related to attendance, utilization, engagement, and key performance indicators.
• Support updates to communication platforms, signage, digital content, and program announcements.
• Maintain accurate records of staff certifications, CPR/AED credentials, and required continuing education.
• Support virtual fitness programming as needed.
• Complete all required training and coursework in ADVANCE within designated timelines.
• Perform additional duties as assigned by the Assistant General Manager.

What we are looking for:

• A bachelor's degree in exercise science, kinesiology or a related field, or a NCCA-accredited personal training certification.
• Current CPR/AED and First Aid certifications.
• Industry knowledge in exercise testing (assessments) and exercise prescription (program design), and ability to operate various fitness tools and equipment.
• Ability to network, engage and interact with all clients, guests and members.
• Competence with Microsoft Suite (Word, Excel, PowerPoint, Outlook).

About Us:

Plus One, part of the Optum Workplace Well-being portfolio of services, provides fitness and well-being services to clients across a broad range of industries, driving employee engagement in health and wellness programs. These services include fitness, nutrition, ergonomics, wellness coaching and health promotion. Our team members believe that the most effective way to help people adopt a healthier lifestyle is through personal connections infused with hospitality, empathy and a lot of fun.

Perks of working at Plus One, an Optum company*:

Health and financial:

• Medical plan choices with Health Reimbursement Account (HRA) and Health Savings Account (HSA) options
• Dental and Vision coverage plans
• 401(k) Retirement & Savings Plan
• Life Insurance (team member, spouse and dependents)
• Short and Long Term Disability Plans
• Accident & Critical Illness Insurance
• Transportation and Parking Plans
• Paid parental leave

Well-being:

• Paid time off
• Wellness rewards program
• Free memberships to various fitness facilities and wellness subscriptions
• 24/7 health and wellness support through the Employee Assistance program
• Entertainment and consumer discounts
• Inclusion and Belonging Council

Growth and development:

• Free professional development courses through internal learning management systems
• Discounted certifications through industry leading agencies
• Free CPR/AED certifications
• Free continuing education courses and credits
• Employee Referral Reward program

*Please note, some of the benefits listed above are only available to team members who work full time hours.

Equal opportunity statement

Plus One, an Optum company, is committed to a policy of non-discrimination and equal employment opportunity. Qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability or protected veteran status, or any other characteristic protected by law.

Plus One is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

For residents of California, Colorado, Connecticut, New York City, and Washington only: The hourly rate for this position ranges from $17 to $25. Pay is based on several factors including, but not limited to, education, work experience, certifications, geographic differentials, and other business and organizational needs. In addition to the hourly rate, Plus One offers a comprehensive benefits package (all benefits are subject to eligibility requirements), which includes health insurance, life and disability benefits, 401(k) plan, and paid time off. Plus One, an Optum Company, adheres to all federal, state, and local minimum wage requirements.