Customer Service & Project Coordinator Print & Signage

Customer Service & Project Coordinator Print & Signage

We are seeking a motivated and detail-oriented Customer Service & Project Coordinator to join our growing team. This role serves as a key point of contact for customers both in person and through phone/email communication, helping guide projects from initial inquiry through production and delivery. While this role includes front-counter customer service responsibilities, it is also highly collaborative and project-focused. The ideal candidate enjoys helping customers, solving problems, multitasking in a fast-paced environment, and keeping projects organized and moving forward. Youll work with a wide variety of products, including business printing, signage, marketing materials, event graphics, direct mail, and more. Full-time position. Standard weekday business hours. No nights or weekends.

Key Responsibilities

• Greet and assist customers in person, by phone, and via email in a professional and friendly manner
• Manage customer inquiries, quotes, orders, and project updates
• Accurately enter and process orders using our order management systems
• Help customers determine the best products and solutions for their needs
• Coordinate with production teams to ensure projects are completed accurately and on time
• Review files, job specifications, and project details for accuracy
• Communicate proactively with customers throughout the project lifecycle
• Assist in resolving customer questions or concerns with a positive, solutions-focused attitude
• Maintain knowledge of our products, services, capabilities, and pricing
• Support a positive, team-oriented work environment

Qualifications

Previous customer service experience required

Print, signage, marketing, or related industry experience preferred, but not required

Strong communication and organizational skills

Ability to multitask and manage multiple projects simultaneously

Self-starter with strong problem-solving abilities and attention to detail

Comfortable working independently while also contributing as part of a team

Comfortable learning new software and technology systems

Positive attitude and genuine desire to help customers

Ability to stay organized and professional in a fast-paced environment

Benefits

Competitive hourly pay based on experience

Health, dental, and vision insurance

Paid time off and holidays

401(k) with company match

Opportunities for growth and advancement

Supportive and collaborative team environment

How to Apply

If you are passionate about customer service and enjoy working in a fast-paced, creative environment, wed love to hear from you. Please submit your resume along with a brief introduction explaining why you would be a great fit for our team.

AlphaGraphics Chandler | Gilbert | Scottsdale is an Equal Opportunity Employer.