IT Support Specialist

IT Support SpecialistThe IT Support Specialist works in a support role for the I.T. department with an emphasis on customer service and problem resolution. The Support Specialist is required to answer help desk calls in a helpful, understanding and personable manner. The technician will troubleshoot problems over the phone and if not resolved either escalate to tier two support or go on site to fix problems as needed. This position reports to the Director of Support Services.The pay range for this position is $27.00 to $28.00 per hour. Actual pay will be dependent on budget and experience.Applications for this position will be accepted until September 1, 2026.Essential Job Functions/Key Job ResponsibilitiesAnswer Help Desk CallsTroubleshoot a variety of hardware and software problems either over the phone or in personRecord all calls in ticket tracking systemBe familiar with installation and maintenance of all hardware used in rental, retail, ski school, ticketing and office applicationsReplace faulty hardwareCreate/manage user accountsDeal with warranty issuesUse inTune for PC deploymentsReplace leased assets under a deadlineOther duties as assignedQualificationsEducation & Experience RequirementsHigh School Diploma or equivalent requiredProfessional computer experience requiredA valid driver's licenseKnowledge, Skills & AbilitiesProficient knowledge of Microsoft Office applicationsKnowledge of Windows 11 operating systems requiredStrong troubleshooting skills and both hardware and softwareProficiency in troubleshooting, disassembling and repairing PC's and peripherals requiredProficiency with Microsoft OfficeProficient knowledge of WiFi and networking basicsExperience with Help Desk Institute (HDI) Certifications, A+ CertificationsProficient knowledge of Information Technology Infrastructure Library (ITIL) and/or Knowledge-Centered Service (KCS)Ability to work with and build relationships with employees at all levels throughout the CompanyAbility to engage with internal customers in a positive and helpful mannerAbility to work independently with minimal supervisionAttention to detailAdditional InformationWork environment & physical demands:Ability to stand, walk or be on your feet for extended periods of time. Kneeling and bending may be requiredRegularly work indoors with no adverse conditions. Some positions require exposure to outdoor elements or a combination of both indoors and outdoors and may be required to walk on slippery and uneven surfacesMust be able to lift, push or pull up to 50 lbs. individually or with assistance (weight limits can vary according to position, but no more than 50)Job Benefits This position is classified as a regular full-time position eligible for the following benefits: Enrollment dates differ across the various programs.Health, Dental and Vision Insurance ProgramsFlexible Spending Account ProgramsLife Insurance ProgramsPaid Time Off ProgramsPaid Leave Programs401(k) Savings PlanEmployee Ski Pass and Dependent Ski PassesOther company perksThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. By accepting a position with Aspen One, Aspen Snowmass, Aspen Ventures or Aspen Hospitality you acknowledge that you are able to perform the essential functions of the job with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. To request accommodation during the application and interviewing process, please contact Human Resources at View phone number on click.appcast.io.Aspen One is an equal opportunity employer (Minority/Female/Disabled/Veteran). At Aspen One, inclusion, equity, and diversity are fundamental to fulfilling our vision of building a better workplace and better world. From our hiring practices through the entire employee experience, we embrace and celebrate the unique experiences, perspectives and cultural backgrounds that each employee brings to the workplace. We encourage diverse points of view which allows us to develop innovative solutions to the ever-evolving world of work. Aspen One strives to foster an environment where our employees feel respected, valued and empowered, and our team members are at the forefront of helping us promote and sustain an inclusive workplace that works for all.