Director, Client Engagement & AI Enablement

PHIL is hiring a Manager, Client Engagement to lead a team handling escalations from manufacturer clients’ field sales teams and drive cross-functional resolution. You will focus on preventing escalations, shaping knowledge content, and partnering with operations and engineering to implement AI triage.

You’ll own the knowledge center, establish process ownership, and guide performance improvements across SLA, resolution rate, and customer satisfaction while supporting program launches.