Customer Service Representative - State Farm Agent Team Member

Benefits Bonus based on performance Company parties Competitive salary Flexible schedule Free food & snacks Opportunity for advancement Paid time off Training & development About Us At Marcus Weeks State Farm, we are dedicated to providing outstanding service and support to our clients. Our team is focused on building strong, lasting relationships while helping customers protect what matters most. We’re looking for a friendly, organized, and proactive Customer Service Representative to join our growing agency. Position Overview As a Customer Service Representative, you will be the frontline contact for our customers, providing exceptional service by answering phones, managing service requests, and assisting with retention activities to strengthen client relationships. Your role is vital in ensuring our clients feel valued, supported, and confident in their coverage. Key Responsibilities Answer incoming calls promptly and professionally, addressing customer inquiries and concerns. Handle service requests such as policy updates, billing questions, and claims assistance. Conduct retention activities including follow-up calls and personalized outreach to maintain and strengthen client relationships. Assist customers with scheduling appointments and connecting them with the appropriate team members. Maintain accurate records of customer interactions and service requests in the agency’s system. Collaborate with the sales and service teams to ensure seamless customer experiences. Identify opportunities to educate customers about additional coverage options and agency services. Uphold State Farm’s standards for customer service excellence. Qualifications Excellent verbal and written communication skills. Strong organizational skills and attention to detail. Ability to multitask and manage time effectively in a fast-paced environment. Friendly, patient, and empathetic attitude toward customers. Previous customer service experience is great and valued but not required — we are committed to training and helping you develop. Proficiency with computer systems and willingness to learn agency software. Team player who is eager to contribute to a positive work environment. What We Offer Competitive salary and benefits package. Comprehensive training and ongoing support. Opportunity to grow within the agency and State Farm network. Supportive and collaborative team culture. Flexible work schedule. #J-18808-Ljbffr Marcus Weeks - State Farm Agent