Part-Time Customer Service Associate (Northern Kentucky University Student Only)
Western & Southern Life
Overview The Customer Service Associate position is a part-time position that rotates job duties based on business needs that are largely driven by volume increases (seasonal and predicted) and demand. The individual in this position will key and process data in administrative systems and will conduct outbound telephone calls to insurance applicants to collect data requested by the underwriter. The individual may also take inbound calls or make outbound calls from/to our customers. Responsibilities What you will do:
- Keying data into administrative systems and other peripheral systems, following prescribed steps with some degree of variation but typically accomplished by following written procedures.
- Processing new business applications.
- Responsible for following business process rules and state specific rules that are documented.
- Identifies when application is not-in-good-order and takes appropriate steps to remediate.
- Authorizes issuance of in-good-order applications, including application of premium and determination of contract effective date.
- Preparing illustrations associated with approved life insurance applications.
- Preparing illustration using data entry points that match the approved application.
- Completing business processes to support licensing and appointment of producers including data entry, quality checks, training checks and license verification.
- Keying service transactions into administrative systems or peripheral systems.
- This could include address changes, ownership changes, and disbursement requests as examples.
- Transactions are keyed following documented procedures.
- Errors or unexpected results must be identified and escalated to manager.
- Answering telephone calls from current customers and agents regarding policy status information and instructions to initiate a change or transaction.
- This includes caller verification following documented business process and providing information that is documented and does not require independent decision making.
- Making outbound calls to insurance applicants and following script to ask questions and record responses verbatim.
- This includes but is not limited to personal history interviews that are conducted as part of the life insurance underwriting process.
- Expectation is to ask questions verbatim in a professional and concise manner and must record responses accurately and verbatim.
- Making outbound calls to existing customers for non-sales purposes.
- This could include verifying/confirming information, obtaining instructions regarding an in house service request, and premium due reminders as examples.
- Indexing documents in imaging workflow system to accurately identify the document type.
- Follows procedural documents to enter data such as policy number, customer name, source of business, form type, and other key identifiers.
- Performs other duties as assigned
- Complies with all policies and standards
- High school diploma or GED; actively enrolled at NKU. (Required)
- Ability to consistently work scheduled shifts of 15-20 hours per week. (Required)
- Demonstrated flexibility and ability to easily shift from one business function to another as required.
- Excellent verbal communication skills.
- Keyboarding skills with attention to detail and high accuracy.
- Ability to follow documented procedures and execute transactions according to steps identified with low need for assistance.
- Ability to identify when documented procedures fail or produce unexpected results and escalate to supervisor accordingly.
- Works in an office setting and remains in a stationary position for long periods of time while working at a desk, on a computer or with other standard office equipment, or while in meetings.
- Requires the ability to verbally communicate and exchange accurate information to customers and associates on a regular basis.
- Requires visual acuity to read and interpret a variety of correspondence, procedures, reports and forms via paper and electronic documents, visual inspection involving small defects; small parts, and/or operation of machinery (including inspection); using measurement devices continuously. Visual acuity is required to determine accuracy, neatness, and thoroughness of work assigned.
- Requires the ability to prepare written correspondence, reports and forms using prescribed formats and conforming to rules of punctuation, grammar, diction, and style on a regular basis.
- Requires the ability to apply principles of logical thinking to define problems, collect data, establish facts, and draw valid conclusions
- Performs substantial movement of wrists, hands, and fingers for continuous computer work.
- Extended hours required during peak workloads or special projects/events.
- None
Vacancy posted 2 days ago
Similar jobs that could be interesting for youBased on the Part-Time Customer Service Associate (Northern Kentucky University Student Only) in Newport, KY vacancy
$15 per hour
...dining programs here at Northern Kentucky University. We are looking for an undergraduate student who is creative,... ...attention to detail Customer service experience/... ...not eligible for paid time off (PTO) or benefits... ...vision, etc. Associates may also be eligible...For studentsHourly payTemporary workInternshipSummer holidayLocal areaImmediate startRemote work$16 - $24 per hour
...development. Students also learn about... ...use of time, money, materials... ...Graduates earn an Associate of Applied... ...Administrative Services Manager Management... ...Franklin University Miami University... ...Joseph University Northern Kentucky University... ...Required) MGT 191 Part-Time...Part timeFor studentsFull timeTraineeshipWork experience placementInternshipWork at office- ...realistic case portrayal and evaluating student skills related to checklist completion... ...courses and events. This position is part time as needed based on the applicant's... ...portray a variety of patient casesEye for detail and a great memoryFlexibility University of KentuckyPart timeFor students
- ...Intern for various administrative tasks, customer service, and project support. Candidates must... ...school diploma and be enrolled at least part-time in a post-secondary program. This role... ...vibrant academic community. Ideal for students looking to enhance their skills in a collaborative...Part timeFor studentsInternship
University of Cincinnati
Cincinnati, OH1 day ago - ...1 Locally Woman-Owned Cincinnati & Northern Kentucky Commercial and Residential Roofing... ...and roof replacement. We are seeking student trainees for part-time, paid internships/apprenticeships... .... Sales of roofing, gutter, siding services. Requirements for construction trainees...Part timeFor studentsApprenticeshipTraineeshipInternship
Lady on the Roof
Cincinnati, OH1 day ago - ...The University of Cincinnati is looking for a Social Media Team Member (Student Associate) for the Campus Recreation Center. This part-time position involves creating and managing online content to support the department's marketing efforts. Key duties include gathering...Part timeFor students
University of Cincinnati
Cincinnati, OH4 days ago - ...harvest is plentiful, but the workers are few." At the University of Cincinnati there are over 50,000 students in need of Great Commission disciplemakers who... ...His eternal kingdom. You can join our team full-time or part-time, based on how the Lord is calling you. If you...Part timeFor studentsFull timeTemporary workInternshipLocal area
RELIANT LLC
Cincinnati, OH1 day ago - ...offering a Management Internship designed for university students to gain hands-on leadership experience. This paid, part-time 12-week program runs September to December,... ...projects, learn to manage fleets, assist customers, and develop marketing strategies while collaborating...Part timeFor studentsInternship
$14 per hour
...Description Job Description Part Time Northern Kentucky University Intramural Facility SUMMER... ...our league format. High School Students Start at $14.00 per hour. Must... ...positions, but a background in sports or customer service is a plus!. Great job for...Part timeFor studentsHourly payExtra incomeSummer work$53 per hour
...Specialty Hospital - Northern Kentucky is a critical illness... ...class inpatient post-ICU services to chronic, critically... ...to potential full-time opportunities Foster... ...your family members. Part time/Per Diem... ...as well as OT and COTA students Conduct individual...Part timeFor studentsHourly payDaily paidFull timeReliefSelect Specialty Hospital
Fort Thomas, KY2 days ago- A leading public research university in Cincinnati is seeking an Adjunct Instructor for English courses. This part-time role involves teaching and academic advising, requiring prior... .... Ideal for individuals passionate about student success and academic excellence in a...Part timeFor students
- The University of Cincinnati College of Law is looking for a part-time adjunct instructor to teach Legal Research and Writing for LLM students in Fall 2026. The instructor will prepare teaching materials, grade assessments, and provide individualized feedback. Candidates...Part timeFor students
$53 per hour
...Specialty Hospital - Northern Kentucky is a critical illness... ...class inpatient post-ICU services to chronic, critically... ...to potential full-time opportunities Foster... ...your family members. Part time/Per Diem positions... ...well as OT and COTA students Conduct individual...Part timeFor studentsHourly payDaily paidFull timeReliefSelect Medical
Fort Thomas, KY7 days ago- ...Responsibilities include conducting lectures, evaluating student performance, and enhancing the educational experience. This part-time position provides an opportunity to... ...of fashion education in a supportive academic environment. #J-18808-Ljbffr University of CincinnatiPart timeFor students
- The University of Cincinnati is seeking a Student Associate for the Office of Human Resources. This role involves reviewing job descriptions, aligning them with... ...hold a High School Diploma or GED, and be enrolled part-time in a post-secondary institution. Strong analytical...Part timeFor studentsWork at office
$15 - $18 per hour
A public university in Ohio is seeking a Certified Personal Trainer (Student Associate) at its Campus Recreation Center. This position involves maintaining communication... ...employees receive a 20% discount on programs and services. #J-18808-Ljbffr University of CincinnatiPart timeFor studentsHourly pay- The University of Cincinnati is seeking an Adjunct Faculty member to teach and support both... ...undergraduate and graduate-level courses on a part-time basis. The ideal candidate will have an... ...effective communication with students. The position also offers a competitive...Part timeFor studentsFlexible hours
- ...Cincinnati seeks an Adjunct Faculty member for part-time teaching responsibilities. You will engage with undergraduate and graduate students, teach courses, and provide academic... ...provisions for vacation, sick time, and holidays. #J-18808-Ljbffr University of CincinnatiPart timeFor students
- The University of Cincinnati is seeking an Adjunct Instructor for UC Clermont College to teach... ...and graduate-level courses on a part-time basis. Candidates should have an academic... ...the ability to collaborate with diverse students are essential. This position offers competitive...Part timeFor students
$12 per hour
The University of Cincinnati is hiring part-time Student Associates to assist the Human Resources department. This role involves providing customer service, processing documents, and performing clerical tasks. Our ideal candidate is a current UC student enrolled in courses...Part timeFor studentsHourly pay- ...Digital Media Intern (Student Position) Founded in 1819, the University of Cincinnati... ...setting The New York Times has called "the... ...through scholarship and service. We thrive on... ...data entry, filing, customer service, and... ...Enrolled at least part-time (one or more...Part timeFor studentsHourly paySummer workInternshipWork at office
University of Cincinnati
Cincinnati, OH3 days ago - The University of Cincinnati is seeking a Digital Philanthropy Center Associate for summer/fall 2026. This part-time position involves calling alumni and other constituents to solicit donations... .... Candidates must be current UC students with a strong academic record and a...Part timeFor studentsSummer workShift work
- ...involves teaching undergraduate and graduate courses on a part-time basis and requires a Master's degree in Economics or... ...flexible teaching hours, primarily during the day or evening, with a focus on enhancing student education. #J-18808-Ljbffr University of CincinnatiPart timeFor studentsFlexible hoursAfternoon shift
- ...Student Associate Founded in 1819, the University of Cincinnati ranks among the nation's best urban... ...setting The New York Times has called "the most ambitious... ...through scholarship and service. We thrive on innovation... .... Enrolled at least part-time (one or more credit...Part timeFor studentsSummer workCurrently hiringMonday to FridayDay shift
University of Cincinnati
Cincinnati, OH5 days ago $13.4 per hour
...committee opportunities through our student‑led organization, Recreational... .... Hour requirement: work as part of the weekend rotation Skills... ...Thinking Communication Time Management Problem Solving Conflict... ...20% discount on programs and services (excluding Pro Shop) UC is an...Part timeFor studentsHourly paySummer workAll shiftsNight shiftWeekend workEarly shiftUniversity of Cincinnati
Cincinnati, OH3 days ago$20.75 per hour
...Description: Cincinnati, OH or Northern Kentucky Starting at $20.75/... ...hiring a Venue Fryer Service Technician to join... ...team! This is a full-time role! In this... ..., and providing great customer service in dynamic... ...great performance • Part-Time Schedule — Steady...Part timeFull timeLive inEarly shiftAdvanced Fryer Solutions LLC
Cincinnati, OH29 days ago- ...CareStar, Inc. Location: Hamilton Co. OH Job Type: Part-Time | Office-Based Industry: Healthcare / Social Services / Case Management About the Opportunity at... ...social media, and facilitating relationships with University Career Placement Offices. Business Development...Part timeFor studentsContract workInternshipWork at office
- ...academic credentials. Job Overview On a part‑time limited basis, the Adjunct Faculty... ...and reporting knowledge to a variety of students. Essential Functions Conduct and teach... ...Review and respond in a timely manner to all University‑related communications. Other related duties...Part timeFor studentsAfternoon shift
$15 - $18 per hour
...Group Fitness Instructor (Student Associate) - Campus Recreation... ...Founded in 1819, the University of Cincinnati ranks... ...setting The New York Times has called "the most ambitious... ...scholarship and service. We thrive on innovation... ...class time. This is a part-time position paid on...Part timeFor studentsHourly paySummer work- ...and weekends SSH-Northern Kentucky is a critical illness... ...class inpatient post-ICU services to chronic, critically... ...to potential full-time opportunities Foster... ...your family members. Part time/Per Diem... ...actively enrolled RN student) BLS is required...Part timeFor studentsHourly payDaily paidFull timeWork experience placementReliefShift workNight shiftWeekend workDay shift
Select Specialty Hospital
Fort Thomas, KY4 days ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Part-Time Customer Service Associate (Northern Kentucky University Student Only). Be the first to apply!
Related searches
- insurance customer service advisor Newport, KY
- customer service representative hiring Newport, KY
- customer service representative data entry Newport, KY
- customer associate Newport, KY
- customer advisor Newport, KY
- customer success associate Newport, KY
- part time customer service representative work from home Newport, KY
- customer service administrator Newport, KY
- warehouse customer service representative Newport, KY
- client service specialist Newport, KY