Imaging Technician

Job Description

Job Description

System One is hiring for an Imaging Technician If this role interests you, please respond and I will reach out to you!

 

Job Title: Imaging Technician
Location: Onsite in Washington DC and Northern VA locations
Pay Rate: Open to Both C2C and W2 options 
Position Type: Contract

Description
Seeking highly capable Imaging Technicians to support a large-scale Windows 11 endpoint reimaging program across multiple operational sites in the Washington, DC and Northern Virginia area. This is a hands-on, high-volume, customer-facing deployment role focused on deskside device pickup and return, manual user-data backup, SCCM-initiated imaging workflows, post-image validation, non-standard application reinstall and validation, local data restore, loaner-device turnaround, and disciplined documentation.
Successful candidates must be comfortable working onsite in controlled-access environments, following detailed SOPs and checklists, engaging directly with end users, and maintaining strong first-pass quality while supporting an aggressive project completion timeline. This role is best suited for technicians who have already performed enterprise endpoint refresh, migration, or field deployment work at scale and who can operate with urgency, accuracy, and professionalism.

Key Responsibilities
·       Perform full clean-image Windows 11 reimaging of laptops and desktops using client-provided images, tools, and procedures in an SCCM-based enterprise deployment environment.
·       Conduct deskside pickup and return of end-user devices in accordance with booking, handoff, and return-to-service procedures.
·       Complete manual user-data backup to approved locations prior to reimaging, including OneDrive and network-share backup steps as directed, and verify backup completion before device processing.
·       Initiate and monitor SCCM imaging workflows; confirm successful completion of automated driver and BIOS steps; and perform post-image validation prior to return-to-service.
·       Reinstall, configure, and validate required non-standard, licensed, and specialty applications; coordinate with designated client technical contacts when license keys, activation codes, or elevated access are required.
·       Restore local data and remediate missing drivers or application issues after imaging as needed within technician-level scope.
·       Issue, collect, wipe, and reimage loaner laptops between user assignments and maintain accurate loaner-tracking records.
·       Complete pickup checklists, handoff forms, return-to-service checklists, employee sign-offs, scanned documentation, and required status updates in ServiceNow or other designated tracking systems.
·       Perform basic functional testing, including network, Wi-Fi, internet, peripherals, and core application validation at handoff.
·       Maintain high first-pass quality, minimize post-deployment rework, and support timely completion of assigned device volumes across multiple client sites.
·       Support limited night, weekend, or after-hours work when required for selected devices, restricted-access environments, or operationally constrained work windows.
·       Comply with all badging, security, confidentiality, access-control, and onsite conduct requirements.

Required Qualifications
·       3+ years of experience in enterprise desktop support, hardware refresh, endpoint deployment, imaging, migration, or field services required.
·       Hands-on experience with Windows laptop/desktop imaging and post-build support in an enterprise environment; direct SCCM/MECM imaging or task-sequence experience is strongly preferred.
·       Demonstrated experience performing user-data backup, application reinstall and validation, local data restore, and technician-level remediation after imaging or refresh events.
·       Experience working within structured SOPs, checklists, ticketing systems, and documentation-heavy workflows with a high degree of accuracy.
·       Strong end-user support skills, including deskside communication, device handoff, expectation setting, and professional issue resolution.
·       Ability to manage multiple devices and priorities in a high-volume rollout environment while maintaining quality and timeliness.
·       Ability and willingness to work full-time onsite and travel locally between project locations in Washington, DC and Northern Virginia as needed.
·       Ability and willingness to support limited night, weekend, or after-hours work when required by device type, access restrictions, or operational windows.
·       Ability to obtain and maintain required badges, proximity cards, and NDA/security compliance for controlled-access client facilities.
·       Strong written and verbal communication skills, strong follow-through, and dependable attendance.

Preferred Qualifications
·       5+ years of enterprise desktop support, endpoint deployment, imaging, or Windows 10/11 refresh / migration experience is strongly preferred, including support for programs involving hundreds of endpoints.
·       Experience with ServiceNow or similar ITSM / ticketing platforms.
·       Experience with OneDrive, network-share, or other structured backup workflows used in enterprise endpoint migrations.
·       Experience supporting Dell Latitude, OptiPlex, and Precision device families.
·       Experience in airport, transportation, public-sector, public safety, or other security-sensitive / controlled-access environments.
·       Experience supporting loaner-device logistics, chain-of-custody handling, and per-device documentation at scale.

Desired Certifications
The following certifications are preferred but not required:
·       CompTIA A+
·       Microsoft 365 Certified: Endpoint Administrator Associate, or current Microsoft endpoint/device management equivalent
·       HDI Desktop Support Technician (HDI-DST)
·       ITIL Foundation

Success Profile
·       Process-driven and detail-oriented, with the discipline to follow defined procedures without sacrificing pace.
·       Strong first-pass quality mindset and pride in handing back devices that are fully functional and ready for use.
·       Professional, calm, and credible in front of end users and client personnel.
·       Comfortable balancing repetitive workflow execution with light troubleshooting and exception handling.
·       Reliable, punctual, and motivated by team throughput and milestone completion.

Work Environment and Conditions
·       This role is 100% onsite and requires movement between client work areas, reimaging stations, and local project sites.
·       Candidates should be comfortable working in airport, office, or other operational environments where access controls, security screening, and process discipline are required.
Assigned project sites include JP Morgan Chase (JPMC), IAD Concourse B IT Office, MWAA Corporate Headquarters (CHQ), and DCA Terminal 1 IT Office; technicians must be able to travel locally between these locations as project needs require.
·       Role may involve lifting and transporting laptops, peripherals, and related equipment; extended standing/walking; and frequent user interaction throughout the day.
·       Project success depends on timely execution, accurate documentation, and consistent adherence to client security and operational requirements through September 30, 2026. Company Description

System One is a leading provider of specialized, highly technical services and solutions to critical infrastructure, technology, life sciences, and government sectors. We partner with large private and public organizations who trust us to execute their complex, mission-critical initiatives through our outsourced services and workforce solutions.

Company Description

System One is a leading provider of specialized, highly technical services and solutions to critical infrastructure, technology, life sciences, and government sectors. We partner with large private and public organizations who trust us to execute their complex, mission-critical initiatives through our outsourced services and workforce solutions.