Client Service Representative

Client Service Representative

Join the team at VCA DeSoto Animal Hospital!

For 50+ years, VCA DeSoto Animal Hospital has proudly served our community, providing compassionate, high-quality veterinary care for dogs and cats. We are a busy 6-doctor practice that also offers professional grooming and boarding, allowing us to care for pets through every stage of their lives.

We're looking for an energetic, positive, and customer-focused Client Service Representative who enjoys building relationships and creating exceptional experiences for our clients.

What we're looking for: A friendly, outgoing personality Excellent communication and customer service skills Ability to thrive in a fast-paced environment A team player with a positive attitude Strong multitasking and organizational skills

Here's our philosophy: We hire people who love people pets are the perk! While loving animals is important, outstanding client service and a passion for helping people are what make someone truly successful in this role.

If you're ready to be part of a compassionate team that's been making a difference in our community for over five decades, we'd love to meet you!

Essential Functions: Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms Scheduling and confirming appointments Placing outbound calls for follow-ups and reaching out to prospective clients Presenting and explaining fees, including processing payments Recommending, selecting, and obtaining products and services, including prescriptions Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control) Managing medical records, charts, reports and correspondence

Qualifications: At least one year of proven past experience helping customers High School Diploma/GED or equivalent Excellent listening and communication skills Compassion for pets and peopleas well as awareness and understanding of others' reactions Proven decision-making skills to choose the most appropriate course of action The ability to integrate new information into problem-solving Proficiency in Microsoft Office Willingness to work non-traditional hours, including nights, weekends and holidays The ability to lift up to 40 lbs. and be exposed to hazards associated with pets such as allergies, contagious diseases, noises, odors, bites, scratches, and animal waste

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more! Starting Pay: $17+/hour, based on experience!