Mobility Dispatch Supervisor

Job Description

Job Description

As a Mobility Dispatch Supervisor, you are responsible for overseeing the daily operations for our drivers and Mobility Coordinator team for Fleet Mobility Solutions, LLC. You’ll have leadership responsibilities such as managing key metrics for driver compliance such as attendance, safety scores, customer service, and adherence to company policies/procedures.  

A Day in the Life:

You'll monitor dispatch activity, support drivers and coordinators, address operational challenges, and coach employees on performance and safety. No two days are the same as you help keep the operation running smoothly, efficiently, and safely.

The salary range for this position is $21/hr

What You’ll Do:

• Supervise the daily activities of the office (fleet, utilization, depreciation, reservations, schedules, etc). 
• Manage all operational aspects of the location, ensuring vehicles are maintained, vehicles are assigned, and drivers are prepared for their shifts. Monitor daily workflows to address issues promptly and ensure smooth operations.
• Monitor, analyze and coach the Mobility Support Specialist and Drivers on key metrics such as attendance, company policies/procedures, safety, customer satisfaction, driver efficiency and vehicle utilization, taking corrective action when necessary.
• Leads end-to-end workforce management, including hiring decisions, coordinating the setup of training and safety courses, and implementing shift schedules to meet operational goals. Continuously evaluates staff performance and identifies development opportunities .
• Coordination with our internal and external maintenance teams to ensure any vehicle issues are addressed appropriately
• Oversee the team responsible for cleaning and preparing the vehicle fleet
• Communicate consistently and frequently with location manager

What We’re Looking For:

• Must be at least 23 years of age.
• Thrives working in a fast-paced environment
• Valid (GA if applicable) driver's license
• Flexibility in scheduling which may include nights weekends and holidays
• Ability to drive process and organizational change
• Ability to demonstrate professionalism, enthusiasm and outstanding communication skills
• Computer literate and detailed oriented
• Ability to motivate teams, multitask, and keep a positive attitude in a fast-paced environment

What You’ll Get:

• Up to 40% off the base rate of any standard Hertz Rental   
• Paid Time Off
• Medical, Dental & Vision plan Options 
• Retirement programs, including 401(k) employer matching
• Paid Parental Leave & Adoption Assistance
• Employee Assistance Program for employees & family
• Educational Reimbursement & Discounts
• Voluntary Insurance Programs – Pet, Legal/Identity Theft, Critical Illness
• Perks & Discounts –Theme Park Tickets, Gym Discounts & more

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