Field Service Technician II

Join Brunswick's Customer Experience Team

Are you ready for what's next? Come explore opportunities within Brunswick, a global marine leader committed to challenging conventions and innovating next-generation technologies that transform experiences on the water and beyond. Brunswick believes "Next Never Rests," and we offer a variety of exciting careers and growth opportunities within united teams defining the future of marine recreation.

Innovation is the heart of Brunswick. See how your contributions will help transform vision into reality:

Position Overview

As part of the talented Customer Experience team, act on the front line to provide world-class service to Disney and its rental and work fleet of boats. Technicians must assure that all motors and boat controls are functioning properly, and that engines maintain "show ready" appearance. This position is located in Lake Buena Vista on Disney property.

At Brunswick, we have passion for our work and a distinct ability to deliver.

Essential Functions

• Receive requests from Marina staff in person, over the phone, or via email regarding boat status to understand and prioritize current needs
• Provide on-site marine service at assigned customer locations
• Provide service dockside or at a maintenance facility
• Work under tight deadlines to ensure boats are ready at rental time
• Diagnose engine performance, rigging, controls, and gauges, using test equipment and laptop diagnostic software
• Provide maintenance services to Mercury products and related boat hardware to factory specifications
• Keep detailed Service Logs
• Safely and properly operate equipment (i.e., trucks, tractors, trailers, and boats) to perform boat and engine rigging, de-rigging, and boat launching and removal
• Maintain work area in a neat and orderly manner
• Work weekend day(s) as part of a 5-day schedule and able to rotate days off as schedule changes
• Behavioral Skills: Positive work attitude; motivated self-starter Integrity and professionalism; Adaptable and flexible to change; Organized, time management skills; Good interpersonal communication skills dealing with customers and management Sense of urgency, ability to meet deadlines; Able to work both independently and as part of a team.

Diversity of thought and experiences is fundamental when imagining the unimaginable. Certain skillsets/experiences are necessary; however, others can be developed along the way.

Required Qualifications

• High School Diploma or equivalent Minimum of 2 to 4 years servicing outboards, stern drives, rigging, and boat repair required (can include training/school time)
• Ability to diagnose and repair marine engines, drive, rigging, controls
• Computer literacy and experience with M.S. Word/Excel required

Preferred Qualifications

• Experience in customer service is a plus

Add Pay Verbiage

The anticipated pay range for this position is 47,000 - 73,800 annually. The actual base pay offered will vary depending on multiple factors including job- related knowledge/skills, relevant experience, business needs, and geographic location. In addition to base pay, this position is eligible for an annual discretionary bonus.

At Brunswick, it is not typical for an individual to be hired at or near the top end of the salary range for their role. Compensation decisions are dependent upon the specifics of the candidate's qualifications and the business context.

This position is eligible to participate in Brunswick's comprehensive and high-quality benefits offerings, including medical, dental, vision, paid vacation, 401k (up to 4% match), Health Savings Account (with company contribution), well-being program, product purchase discounts and much more. Details about our benefits can be found here.

Why Brunswick:

Whatever tomorrow brings, we'll be at the leading edge. As the clear leader in the marine industry, we're committed to our values and supporting our exceptional people. We offer and encourage growth opportunities within and across our many brands. In addition, we're proud of being recognized for making a splash with numerous awards!

About Mercury:

Mercury Marine is a world leading manufacturer of marine propulsion systems. A $2.6 billion division of Brunswick Corporation, Mercury designs, manufactures and distributes engines, services and parts for recreational, commercial and government marine applications, empowering boaters with products that are easy to use, extremely reliable and backed by the most dedicated customer support in the world with 10,000 service points globally. Mercury's industry-leading brand portfolio includes Mercury outboard engines; Mercury MerCruiser sterndrive and inboard packages; Mercury global parts and accessories including propellers, and SmartCraft electronics; Power Products Integrated Solutions; MotorGuide trolling motors; Attwood, Garelick and Whale marine parts; Land 'N' Sea, BLA, Payne's Marine, Kellogg Marine & Lankhorst Taselaar marine parts distribution; and Mercury and Quicksilver parts and oils. More information is available at mercurymarine.com.

Next is Now!

We value growth and development, recognizing that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying.

Brunswick is an Equal Opportunity Employer and considers all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other characteristic protected by federal, state, or local law. Diversity of experience and skills combined with passion is key to innovation and inspiration and we encourage individuals from all backgrounds to apply. If you require accommodation during the application or interview process, please contact View email address on click.appcast.io for support.