Change Management Specialist

Job Description

Job Description

Job Summary: Support the DC Government's PASS Modernization Project replacing an on-premises procurement system with a cloud solution. Drive user adoption through structured change management, stakeholder communications, training programs, impact assessments, and job aids while minimizing workflow disruptions. The expected project length for this position is 12 months.

Must-Have Requirements:

• Bachelor's degree in Change Management, Communications, Business, or related field (or equivalent experience).
• 16 years of change management experience, including documentation with strong writing/editing skills.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Excellent written and verbal communication skills for diverse audiences.
• Ability to collaborate, work independently, and manage multiple projects.
• Willingness to work onsite 4 days per week.

Nice-to-Have:

• Experience with contract law or procurement processes.

Key Responsibilities:

• Apply structured change management methodologies and tools.
• Develop adoption strategies and plans for project changes.
• Design, deliver, and manage stakeholder communications.
• Conduct impact analyses and readiness assessments.
• Support training program design, scheduling, and delivery.
• Create communication and training plans.
• Participate in organizational redesign and policy updates.
• Coordinate with Change Manager, team, and PMO.
• Track/report issues and maintain RAID log.
• Lead meetings/workshops via videoconferencing.
• Create change communication videos as needed.
• Organize documents in Microsoft Teams folders.
• Develop step-by-step job aids for new processes.