Dispatch Associate

Dispatch Associate

From weddings and celebrations to corporate gatherings and major sporting productions, our team works behind the scenes to bring events to life. We take pride in delivering exceptional experiences, embracing creativity, and making every event run seamlessly. We believe extraordinary events start with extraordinary people. If you take pride in your work, enjoy collaborating with a supportive team, and want to be part of something bigger, you'll feel at home here.

The Dispatch Associate keeps every delivery on track — routing jobs, supporting drivers and crews throughout the day, and addressing concerns as they arise. Using our GPS and routing software, this role plans routes that meet client needs, safety policies, and efficiency goals, and stays in constant communication with drivers and crews to ensure equipment arrives at the correct location on time. The Dispatch Associate also supports clients and the sales team with inquiries, serving as a key link between the field and the office.

Plan, organize, and manage the work of the drivers and operations team to ensure work is accomplished consistent with company and safety requirements

Assist with planning routes for jobs and crews using GPS software to comply with client needs, safety policies, and efficiency

Provide timely responses and answers to emails, calls, and requests

Clearly communicate directly with clients in time-sensitive situations, and support the sales team with inquiries

Collaborate closely with drivers and crew to communicate urgent requests and resolve delivery issues with drivers and clients

Multi-task last-minute requests alongside established routes for the day

Explain the proper use of equipment to team members and clients

Build professional relationships with drivers, leading by example with energy, commitment, and dependability

Ability to work in a fast-paced environment, thriving under pressure with accuracy and efficiency

Strong problem-solving, multitasking, and time management skills

Strong working knowledge of GPS software applications, with the ability to learn multiple GPS and routing platforms

Excellent customer service skills and verbal and written communication skills; comfortable working with diverse personalities

Familiarity with Microsoft Office

Open availability to meet the demands of the business, including weekends and overtime as needed

Valid driver's license with a driving record that meets company/insurance standards

Ability to pass a background check and submit to a drug test

Frequently sitting, standing, and walking; frequently subject to repetitive motion such as typing, data entry, and vision to monitor screens

Event rental industry experience is a plus

Prior dispatching experience is a plus

Bilingual skills preferred to communicate with our clients and team members

Competitive pay

Paid time off and company holidays

Comprehensive benefits package including:

Medical, Dental, and Vision Insurance

Company-Paid Basic Life and AD&D Insurance

Short-Term and Long-Term Disability

Telehealth and Wellness programs

Flexible Spending Accounts (FSAs)

Employee Assistance Program

401(k) with employer matching

A team that has your back: We work across sales, warehouse, logistics, and operations to make every event successful. When challenges come up, our teams step in and support each other.

Work that creates real moments: Every event represents something meaningful—a wedding, a celebration, a milestone, or a major gathering. Our work helps create experiences people remember for years.

Pride in craft and reliability: We deliver consistently and professionally. Our team cares about the details, the quality of our products, and the experience we provide.

Opportunities to grow: As we continue to expand, we invest in development, training, and career growth across roles, departments, and locations.

Innovation and creativity: We encourage fresh ideas and empower our teams to find new ways to deliver exceptional events.

Fun with impact: We work hard, support each other, and take pride in being part of something meaningful.