Housing Coordinator

Working Title Graduate and Family Housing Coordinator Senior Department Name Work Location Work Location Lexington, KY Grade Level 43 Salary Range Salary Range $19.56-31.29/hour Type of Position Type of Position Staff Position Time Status Position Time Status Full-Time Required Education AA Click here for more information about equivalencies: Required License/Registration/Certification None Physical Requirements Lift, push, pull, stand and walk with objects up to 50 pounds, sit for extended periods of time, repetitive motion, walk across campus, occasional extreme temperature and able to climb stairs. Shift Monday-Friday 8:00 AM-5:00 PM, may be needed to work nights and weekends to meet departmental needs. Job Summary The University of Kentucky is seeking a Housing Assignments Coordinator to support the Graduate and Family Housing Office by managing apartment assignments, housing applications, contract administration, and resident services. The coordinator serves as a primary point of contact for current and prospective residents, providing responsive customer service and clear communication regarding housing policies, procedures, and deadlines. The role also supports data integrity through regular records management while collaborating with campus partners to coordinate specialized housing placements and accommodations. What You Will Do Process housing applications, assignments, contract changes, and occupancy updates using the StarRez housing management system. Ensure housing records, billing information, eligibility requirements, and assignment data are accurate and maintained in accordance with university policies and procedures. Provide exceptional customer service by responding to resident inquiries via phone, email, and in-person interactions while clearly communicating housing policies, deadlines, and processes. Assist with move-in and move-out processes. Coordinate specialized housing placements and accommodations with university departments while maintaining confidentiality. Contribute to special projects and operational improvements across Graduate and Family Housing. What You Will Bring Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment. Exceptional attention to detail and a commitment to maintaining accurate records. Excellent customer service, communication, and interpersonal skills with the ability to build positive relationships with residents and campus partners. Experience working with databases or housing management systems, such as StarRez, or the ability to quickly learn new technologies. Ability to handle sensitive information with discretion while exercising sound judgement in a customer focused environment. What Is In It for You Meaningful impact: Help create a welcoming and supportive living experience for graduate students and families throughout their housing journey. Student-centered work: Build relationships with residents while providing services that directly support student success and well-being. Professional growth: Develop expertise in housing operations, customer service, data management, and university administration. Collaborative environment: Work alongside dedicated staff and campus partners committed to delivering high-quality housing services. Variety and challenge: Every day offers opportunities to solve problems, improve processes, and contribute to a dynamic residential community. Comprehensive benefits: Enjoy competitive pay, excellent benefits, and opportunities for professional development and career growth at the University of Kentucky. You will join a dedicated team committed to providing a welcoming, supportive, and inclusive residential experience for graduate students and students with families. Skills / Knowledge / Abilities Does this position have supervisory responsibilities? Does this position have supervisory responsibilities? No Preferred Education/Experience Driver’s License preferred Deadline to Apply Deadline to Apply 08/04/2026 Our University Community We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors, the University of Kentucky is a Tobacco & Drug Free campus. The University follows both the federal and state Constitutions as well as all applicable federal and state laws on nondiscrimination. The University provides equal opportunities for qualified persons in all aspects of institutional operations and does not discriminate on the basis of race, color, national origin, ethnic origin, religion, creed, age, physical or mental disability, veteran status, uniformed service, political belief, sex, sexual orientation, gender identity, gender expression, pregnancy, marital status, genetic information or social or economic status. Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen. Posting Specific Questions Required fields are indicated with an asterisk (*). Please describe your experience with application processing, customer service, communication, and maintaining data. Include any experience you have managing records, explaining policies, responding to customer inquiries, collaborating with other departments, and ensuring confidentiality and compliance with established procedures. (Open Ended Question) #J-18808-Ljbffr