Software Engineer - NC, AZ, TX

Site Reliability Engineer

This position is for a senior operational engineer with a Site Reliability Engineering (SRE) mindset, supporting enterprise platforms through advanced observability, automation, and standardized operational patterns. The role focuses on shifting operations from reactive incident handling to proactive reliability engineering. This engineer will own L2/L3 escalations, conduct root cause analysis, drive continuous improvement, and build guardrails to ensure compliant, resilient, and repeatable platform operations.

Location: Charlotte, NC, Irving, TX, Chandler, AZ (Hybrid - 3x/week) 247 on-call participation required Contract Length: 18 Months Possibility to Extend or Convert Pay Rate: $69/hour - $74/hour Note: We are unable to consider C2C or third-party submissions.

Key Responsibilities

• Provide senior-level L2/L3 application and middleware production support, leading disciplined troubleshooting, recovery, and stabilization for complex, high-availability services.
• Embed SRE practices into daily operations, including defining reliability signals, improving alert quality, and driving blameless post-incident learning to reduce toil.
• Implement and improve observability across applications and middleware (logs, metrics, traces, dashboards) to improve detection, diagnosis, and Mean Time to Resolution (MTTR).
• Design, develop, and maintain infrastructure-as-code and configuration-as-code capabilities for VM-based and container-adjacent workloads, including OpenShift (OCP).
• Build and support automation for operational actions across middleware components (e.g., standardized status checks, start/stop/restart) to enable safer self-service.
• Integrate operational automation with CI/CD pipelines to enable repeatable and auditable deployments.
• Monitor for configuration drift, support automated compliance checks, and implement remediation patterns aligned with enterprise controls.
• Develop and maintain runbooks and operational documentation for automation and platform procedures.
• Participate in on-call rotations and provide operational support coverage as required, including outside of normal working hours.

Required Qualifications

• 5+ years of combined Software, Systems, or Infrastructure Engineering experience supporting enterprise production environments.
• Senior-level L2/L3 application and middleware production support experience.
• A strong Site Reliability Engineering (SRE) mindset, with an emphasis on proactive reliability, MTTR reduction, and toil elimination.
• Demonstrated experience designing and operating observability solutions, including logs, metrics, traces, dashboards, and actionable alerting.
• Hands-on automation and scripting skills using tools such as Python, Bash, or PowerShell.
• Experience working in VM-based and container-adjacent environments, including OpenShift (OCP).
• Ability to understand application and platform architecture, identify bottlenecks, and engineer solutions.

Preferred Qualifications

• Experience with Infrastructure-as-Code (IaC) and configuration-as-code, preferably with Ansible or similar automation platforms.
• Experience with CI/CD-integrated operational automation.
• Familiarity with cloud or container platforms (any provider).
• Exposure to AI-assisted operations with appropriate guardrails.
• Knowledge of Elastic or legacy observability tooling.
• Strong cross-functional communication skills and experience operating in regulated environments.

Compensation

The anticipated pay range for this position is $69.00/hr to $74.00/hr.