Seasonal Retail Associate

Seasonal Retail Associate

American Christmas HQ - Mount Vernon, NY 10550

Overview

Salary Range $17.00 - $19.00 Hourly

Description

We are seeking Seasonal Retail & Fulfillment Associates to support both our retail store and order fulfillment operations. This role is ideal for someone who enjoys working in a fast-paced, holiday-themed environment and is comfortable balancing customer service, sales, merchandising, inventory, online order fulfillment, packing, and general store/warehouse responsibilities.

The ideal candidate is positive, organized, dependable, customer-focused, and able to work efficiently while maintaining a high level of accuracy and attention to detail.

This position is based at our Mount Vernon location and reports directly to the Store Manager.

Key Responsibilities

Merchandise, Stock & Merchandising

• Keep sales floor fixtures, displays, shelves, and merchandise full, organized, and visually appealing.
• Replenish merchandise from the stockroom and warehouse as needed to maximize sales opportunities.
• Receive, check in, organize, price, and label new merchandise.
• Execute price changes, reductions, transfers, and other merchandise-related tasks.
• Maintain accurate inventory of merchandise.
• Assist with merchandising and visual displays according to Christmas In America guidelines.
• Ensure products are properly cared for and displayed in their best condition.
• Assist with organizing and maintaining stockrooms, warehouse areas, and back-of-house spaces.
• Handle holiday décor and merchandise including ornaments, garland, wreaths, figurines, displays, and other seasonal products.

Online Order Fulfillment & Shipping

• Accurately pick products from shelves, stockrooms, or warehouse locations based on customer orders and pick sheets.
• Fulfill online orders placed through the Christmas In America website within established processing and shipping timelines.
• Verify products, quantities, and order details before packing.
• Inspect merchandise for damage or defects and ensure products meet quality standards before shipment.
• Safely and securely pack merchandise to protect it during shipping.
• Prepare completed orders for shipment and follow established shipping and handling procedures.
• Assist with online order issues, inventory discrepancies, and fulfillment questions as needed.
• Maintain an organized and efficient packing and fulfillment area.

Store & Warehouse Operations

• Keep the sales floor, POS areas, stockroom, warehouse, packing areas, and other workspaces clean, organized, and safe.
• Follow established cleaning procedures throughout the store and back-of-house areas.
• Assist with receiving, organizing, stocking, and restocking merchandise.
• Work efficiently with team members to ensure customer orders and store priorities are completed on time.
• Follow all company procedures related to safety, security, inventory control, and administrative processes.
• Follow proper warehouse and workplace safety procedures.
• Report damaged merchandise, inventory issues, safety concerns, or other operational issues to management.
• Assist colleagues and other departments when needed to support overall store operations.

Who You Are

• Passionate about customer service and helping people create their own Holiday Magic.
• Positive, energetic, friendly, and willing to learn.
• A dependable team player with a flexible approach.
• Comfortable multitasking and prioritizing responsibilities in a fast-paced environment.
• Detail-oriented and able to work quickly without compromising accuracy or quality.
• Organized and able to manage multiple priorities.
• Comfortable working both independently and as part of a team.
• Comfortable working in both a retail and warehouse/fulfillment environment.
• Interested in holiday décor, Christmas merchandise, and creating a memorable customer experience.

Qualifications & Physical Requirements

• Previous retail, customer service, warehouse, fulfillment, packing, or similar experience preferred; seasonal retail or warehouse experience is a plus.
• Previous experience with Shopify and basic shipping/handling procedures preferred.
• Previous retail merchandising or visual display experience strongly preferred.
• Basic computer literacy and ability to use standard computer/POS systems.
• Ability to read and write English well enough to understand pick sheets, product information, instructions, and workplace procedures.
• Ability to prioritize and organize workload effectively.
• Strong attention to detail and accuracy.
• Ability to work a flexible schedule, including evenings, weekends, holidays, and a 6-day work week during peak season.
• Ability to stand and remain active for extended periods, including shifts in excess of 10 hours when required.
• Ability to regularly lift and carry up to 25 lbs unassisted and occasionally lift/carry items up to 40 lbs.
• Ability to climb and safely use a ladder, including a 20-foot ladder, as required.
• Ability to use a step stool safely.
• Ability to work safely around warehouse equipment, merchandise, shelving, and displays.
• Ability to follow all cleaning, safety, security, and operational procedures.

Schedule

This is a seasonal peak-holiday position with flexible scheduling requirements. Candidates must be available to work evenings, weekends, holidays, and extended hours as needed, including the ability to work a 6-day work week during peak periods.