Data Center Operations Technician II

The Data Center Technician II (DCT II) is a 24x7x365, market-based position responsible for providing physical and Level II technical support to Flexential customers and resources.

A solid understanding of Facilities infrastructure, Windows operating systems, PC troubleshooting and management applications is required. DCT II’s must be able to demonstrate the ability to represent Flexential both professionally and technically during interactions with customers and internal resources in a calm and professional manner.

Key Responsibilities and Essential Job Functions

• Provide timely resolution and/or escalation of customer issues.
• Maintain a professional attitude and conduct while in the performance of the data center duties.
• Deliver proactive updates to customers and teammates as necessary.
• Immediately address or escalate service impacting events when notified by Flexential monitoring tools.
• Follow Flexential Support processes and procedures.
• Execute tape handling procedures for internal and external customers.
• Perform Customer Service Delivery Audits as requested.
• Physical device alert review throughout data centers.
• Incident triage and escalation.
• Provide local access and escort for vendors and carriers.
• Provide and track carrier access for circuit installations.
• Perform remote hands work for internal and external customers.
• Flexibility to support 24 / 7 operations with ability to work any shift in a 24x7x365 environment.
• Perform data entry tasks for ongoing infrastructure changes, customer installations, and facility reporting.
• Assist and/or complete physical and logical installations of Flexential services.
• Update all relevant and required documentation.
• Complete assigned workflow tasks in order to provide timely turnaround to customers.
• Maintain clean and organized customer cabinets, cables, and cages during installation of Flexential services.
• Perform Software/Hardware Installations.
• Perform Software Upgrades.
• Basic troubleshooting within Microsoft software and operating systems.
• Execute routine maintenance procedures (Customer reports, System Updates, Backup Services).
• Rack and stack customer or Flexential hardware.
• Provides onsite support for Flexential hardware and systems as instructed by partner teams.
• Maintain cleanliness of the Data Center and surrounding supporting areas.
• Perform Datacenter Infrastructure Environmental Monitoring.
• Perform Customer Infrastructure Environmental Monitoring.
• Perform Facilities Rounds and escalate pertinent information.
• Process all inbound and outbound shipping/receiving for Customer and Flexential Deliveries.
• Operate Badge Access Security System.
• Immediately report facilities alarms to the local Critical Infrastructure Operations Engineer or Manager.
• Responsible for initiating escalations for customer impacting/potentially impacting infrastructure/redundancy loss events.
• Assist Critical Infrastructure Manager (CIM) on an as needed basis.
• Complete End of Shift Reporting.
• Follow Flexential Data Center Policies and Procedures.
• Stay abreast of new facilities-related information and training updates.
• Assist with Monthly Generator Test Procedure.
• Work with local management to maintain cabling and general usage item inventory levels.
• Complete policy and procedure review within scheduled timelines.
• Maintain proficiency level with Flexential Tools and Systems used to deliver support.
• Perform other duties as required and assigned.

Required Qualifications

• High School diploma or equivalent.
• Excellent verbal and written communications skills.
• Minimum 2 years of experience working within a Customer Service, IT Support, or trade position.
• Strong attention to detail, making and keeping commitments and meeting deadlines.
• Ability to work any shift 24/7.
• A minimum of 30 hours a week will be devoted to work directly related to the Douglasville, GA Data Centers, with your physical presence required at the Douglasville site.

Preferred Qualifications

• Experience in a 24/7 production environment.
• Strong troubleshooting skills.
• Solid understanding of Microsoft Software and Operating systems.
• Fundamental knowledge of networking – Routing, Subnets, Communication protocols.
• Technical aptitude and experience with building management systems, including UPS, generators, HVAC, PDUs, and a working understanding of AC and DC power.
• Working understanding of AC and DC power.
• Familiar with ethernet cable color coding.
• Familiarity with ITIL Incident Response methodology and/or ITIL Foundations certification.
• AA, BS, or actively pursuing an advanced degree in the technology field.
• Network+, Security+, CCNA, Microsoft MCP, or MCSA.

Physical Requirements

• Ability to sit for extended periods of time.
• Walk or stand for 25% of the time.
• Moderate or advanced keyboard usage.
• Lift up to 25 lbs.
• Limited travel may be required.

Safety Hazards

This position has the following safety hazards:

• ☐ Chemical
• ☐ Electrical
• ☒ Ergonomics
• ☐ Climb ladders
• ☐ Mechanical lift
• ☐ Noise
• ☐ Temperature Extremes
• ☐ Trip/Fall
• ☐ Driving (must possess valid driver’s license and insurance)
• ☐ Other: __________________

Compensation

Base Pay Range

The hourly salary range offered for this position is estimated to be $23.00 - $26.00 . However, the actual pay range depends on each candidate’s experience, location, and qualifications.

At Flexential, we value diversity and believe that different perspectives and unique skills make us stronger as a team. While we've outlined the qualities and skills we are looking for in this job posting, we understand that there may be attributes and abilities that aren't explicitly listed but could be a perfect fit for our team. We want to emphasize that you shouldn't hesitate to apply if you don't meet every requirement. We're enthusiastic about assembling a diverse team of individuals who bring various talents to the table. Your unique perspective and abilities may be just what we need to drive innovation and success. If you believe you have what it takes to thrive in our environment, we encourage you to apply.

Benefits of working at Flexential

• Medical, Telehealth, Dental and Vision
• 401(k)
• Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA)
• Life and AD&D
• Short Term and Long-Term disability
• Flex Paid Time Off (PTO)
• Leave of Absence
• Employee Assistance Program
• Wellness Program
• Rewards and Recognition Program

Benefits are subject to change at the Company's discretion.

Work Location Eligibility

At this time, we are only able to employ individuals who reside and perform work in states where the company is authorized to do business and maintain employment registrations. We are currently unable to consider applicants who reside or will perform work in the following states: Arkansas, Alaska, Alabama, Delaware, Hawaii, Iowa, Kansas, Louisiana, Maine, Maryland, North Dakota, Rhode Island, South Dakota, Wisconsin, Wyoming, Washington DC.

Applicants must be legally authorized to work in the United States and must reside in a state where the company maintains employment eligibility at the time of hire and throughout their employment. State eligibility may be subject to change based on business needs and regulatory requirements.

Flexential participates in the E-Verify program. Please click here for more information.

EEOC Statement: Flexential is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.