Sr Proposal Specialist

Senior Proposal Manager

The Senior Proposal Manager will own and project manage the end-to-end proposal lifecycle for customer-facing proposals, including Requests for Proposals (RFPs), Requests for Quotes (RFQs), Targeted Proposals, Presentations, and pre-qualification documents. As the proposal process subject matter expert for the Commercial Print Sales Team, this role is responsible for driving the strategic development of compelling, customer-centric responses that align with business strategies and brand guidelines. This requires close collaboration with Sales, Solutions, Pricing, Legal, and other cross-functional partners, as well as interaction with multiple levels of the organization, including senior leadership.

The Sr. Proposal Specialist develops, executes, and manages the proposal life cycle for customer-facing proposals, Requests for Proposals (RFPs), Requests for Quotes (RFQs), pre-qualification documents and proposal presentations for the sales organization. As the proposal process subject matter expert, this role interacts with multiple levels of the organization including senior leadership to craft creative and customer-centric responses that support current business strategies and align with FedEx Office branding and legal guidelines.

General duties and responsibilities include:

• Partner with Customer Solutions, Operations and Commercial Pricing to develop Proposal Solution
• Review and interpret RFPs against corporate capabilities; conduct additional customer research and participate in customer RFP Q&A sessions to aid in the proposal process
• Lead efforts to improve proposal management process and present recommendations to management
• Write, edit, format and design proposals, presentations, and other documents to be client-centric and tailored to RFP guidelines
• Collaborate with the sales team and management to identify and evaluate barriers of selling that impact proposal response
• Possess an understanding of sales support model, proposal best practices and changing competitive landscape to benchmark win rates against industry standards
• Maintain consistent interaction with Proposal Team, Legal, Customer Solutions and others as needed to effectively comply and respond to RFP requirements
• Perform ongoing project management, including management of people, timelines, tasks, issues and risks associated with proposal responses
• Produce print-ready final responses and manage confirmation of final delivery of all proposals.
• All other duties as needed or required

Essential functions include:

• Ability to travel as required in order to meet with customers, vendors, other team members, and/or other business necessities
• Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
• Ability, on a consistent basis, to read and interpret documents and instructions from customers, vendors, and other team members
• Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members
• Ability, on a consistent basis, to perform work activities requiring cooperation and instruction
• Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure
• Ability, on a consistent basis, to work within the appropriate level of independence
• Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position

Preferred qualifications include:

• Experience in the commercial print, logistics, or transportation industry preferred
• Strong background in technical and/or creative writing, with experience developing high-quality proposal responses and presentations
• Proven project management skills, with the ability to manage multiple deadlines in a fast-paced, deadline-driven environment
• Demonstrated ability to influence stakeholders and collaborate effectively with cross-functional business partners
• Formal training or certification in proposal development methodologies (e.g., APMP, Shipley)
• Experience leveraging emerging technologies, including AI and automation tools, to enhance content development, messaging, and competitive analysis
• Experience producing visually compelling proposals using graphic design and document formatting tools, including Adobe Creative Suite (e.g., InDesign, Illustrator)

Location details:

This is a hybrid position located in Plano, TX, Pittsburgh, PA, or Memphis, TN. Candidates must live within 50 miles of the campus location. Employees will be required to work at the FedEx campus location several times per week.

Minimum qualifications and requirements:

• Bachelor's degree in Marketing, Journalism, Communications or related field
• Master's degree preferred
• 5+ years proposal writing or related experience
• 2+ years sales, sales support or customer-facing roles focused on developing business relationships
• Prior experience with sales processes, operations, organization/workflow and customer agreements
• Advanced proficiency with Microsoft applications (Word, Excel, Visio, SharePoint and PowerPoint) and Adobe Creative Suites
• Experience leading and facilitating cross-functional design/work teams with both field and corporate members
• Prior experience in project management and process improvements
• Training and/or certification in formal proposal methodologies and industry-wide best practices in proposal management preferred