IT Director - Managed IT & Client Delivery

Our Purpose Helping Main Street Businesses Gain an Unfair Advantage in the Marketplace Our Niche We embed Tech + Talent to supercharge your business Our Core Values Technology Doesn’t Lead. People Do. We lead with people rather than tools. We use technology for leverage while relying on our people for judgment, empathy, and accountability. We build trust through human connection and execution as we embrace technology. Simplify It. Make things easier, clearer and more useful. Unbounded Innovation. We don’t accept the phrase, "that’s how it’s always been done." We run toward challenges, question assumptions, and seek better ways forward. We stay adaptable and the best ideas win. Under Promise. Over Deliver. Trust is earned through execution. We set honest expectations, commit carefully and exceed them. We go the extra mile when it matters - without excuses. Lead with Understanding. We seek understanding before action. We listen closely, stay curious and learn quickly. Once clarity is achieved, we execute with urgency and own the outcome. Win Together. Do the Right Thing. We succeed as a team and protect trust at all costs. We share credit, own mistakes and have each other’s backs. We put clients first, act with integrity and choose what’s right over what’s easy. Our Three Unique's Built for Main Street Businesses - We understand small and mid-sized businesses - because that’s who we’re built for. We integrate like an internal team. We are not consultants or temps. We support your team at your pace. Human Execution, Technology Leverage - We combine real people with the right tech to get things done - faster, simpler and with clarity. You get outcomes, not more platforms to manage. Scales Fast. Stays Out of Your Way - We grow with you without slowing you down. We have white glove service without high maintenance tools. Role Purpose Own technology leadership for Javro, its internal companies, and client organizations. This person should operate as both an internal IT Director and a client-facing, fractional IT leader-not simply run a helpdesk or manage security tools. The role is designed to replace a traditional internal IT-department model with a strategic IT operations function: managed support and cybersecurity as the baseline; then automation, AI strategy, vendor governance and scalable technology systems as the value add. This role is requires a strategic mindest for building the scalable, repeatable service-delivery foundation required for a high value MSP practice. Key Responsibilities Act as IT Director for Javro and affiliated internal companies: Own the IT roadmap, technology standards, systems priorities, vendor relationships, budgets, and operational risk. Build the infrastructure needed to support company growth rather than waiting until the organization reaches a particular headcount. Provide fractional IT Director / managed IT leadership to clients: Serve as the senior technology point of contact for client leadership. Deliver a complete managed service rather than fragmented tiers: IT support, cybersecurity, strategic planning and ongoing technology guidance. Own core IT operations and end-user support: Manage identity and access management, managed-device administration, user onboarding/offboarding, endpoint standards, shared systems, hardware and SaaS administration. Maintain clear documentation, escalation paths, service levels and ownership across environments. Lead cybersecurity as an operating discipline: Own email filtering, phishing and malware protections, antivirus/anti-malware monitoring, security awareness training, phishing testing, environment hardening, access controls and security-monitoring coordination. Build security recommendations around each organization’s stated risk appetite and compliance requirements. Create formal vendor, integration and AI-governance processes: Assess SaaS, CRM, automation and AI vendors before they receive Google Microsoft or other system access. Review security documentation, compliance reports, access permissions, data handling, retention requirements and integration risk. Give business leaders a clear risk-based recommendation rather than a blanket refusal to connect new tools. Serve as an AI Director / AI strategy advisor: Help leaders determine where AI should be applied and what work should remain human led. Recommend the right solution for the need-such as Claude a SaaS platform or a custom build-rather than forcing one product. Design AI rollouts that account for business value security compliance data retention and adoption. Develop proprietary scalable technology assets: Create playbooks, standards, templates, automation workflows, and AI-enabled operating processes that Javro can reuse across internal companies and clients. Treated reusable automation and AI systems as long-term company IP, not just project deliverables. Manage projects and specialist partners: Scope and manage project-based work such as network equipment data-center builds security initiatives and complex integrations. Coordinate external MSPs software vendors security providers and other technical partners. Establish a scalable MSP service framework: Define and enforce standardized technology stacks service delivery metrics and proactive maintenance routines to ensure consistent high quality and efficient support across all client environments. Design the operational systems that turn unique client needs into repeatable scalable service delivery models. Lead and manage a distributed team (U.S.-based and/or global) to support client needs and internal operations ensuring high service standards, effective delegation and team development. Lead and manage a distributed team: Proven experience as an IT Director, Head of IT, vCIO, MSP leader or senior managed-services consultant. Able to lead both internal IT and multiple client environments. Strong Microsoft 365, Google Suite, identity/access management, endpoint/MDM, Windows administration, security tooling and cloud-SaaS experience. Demonstrated cybersecurity and compliance experience including third-party vendor evaluation. Practical automation experience-especially identifying manual workflows and delivering operational automation. Strong AI strategy judgment can evaluate use cases controls retention adoption business value and implementation options. Executive communication skills can explain technical security compliance and AI tradeoffs in plain business language. Comfortable being hands on when needed while also setting strategy and managing vendors. Strong process-documentation discipline and an instinct to create reusable standards and IP. Proven experience managing mentoring and leading technical teams-including distributed or global workforces-to deliver high quality managed services. Experience with the MSP service-delivery model managing service profitability enforcing standardization across client environments and using metrics to drive continuous service improvement. #J-18808-Ljbffr Javro