Deposit Operations Associate I

Job Description

Job Description

Deposit Operations Associate

Are you looking for a career with a purpose in your local community? By working at your community bank, you will find a sense of purpose in your everyday job. At Journey Bank we strive to assist, all members of our community, on their financial journey. Journey Bank is a strong, independent community bank with 22 locations and 290 employees. We are seeking a full-time Deposit Operations Associate I to join our team and work on-site at our Central Road Operations Center in Bloomsburg, PA .

General Responsibilities:

Responsible for performing a variety of duties to support the deposit operations function; coordinating work within the department, as well as with other departments; reporting pertinent information to the immediate supervisor; responding to inquiries or requests for information.

Essential Duties:

Performs a variety of duties to support the deposit operations function, including but not limited to:

1. Research and correct errors; contacts employees or customers to obtain information needed to correct errors; draft letters to customer as required.
2. Submit check adjustments to the Federal Reserve for checks that did not post properly.
3. Images various document in accordance with established procedures.
4. Primary person for answering phone calls in the department.
5. Responsible for Mobile Deposit review, processing, and customer service.
6. Responsible for monitoring and ordering supplies for the department
7. Responsible for monitoring the department email.
8. Assists Community Offices and Customer Support with customer questions and issues.
9. Reviews stop payment reports and forms for accuracy
10. Monitors Reg E reports to ensure accuracy and signed documentation.
11. Performs transaction monitoring and research to identify fraud.
12. Monitors Savings Bond transactions for accuracy and submits corrections when needed.
13. Provides customer support for Business Online banking and the Commercial Services Department.
14. Performs various backup duties to support Deposit Operations functionality.
15. Coordinates specific work tasks with other personnel within the department along with other departments to ensure the smooth and efficient flow of information.
16. Cooperates with, participates in, and supports the adherence to all internal policies, procedures, and practices in support of risk management and overall safety and soundness of the Bank's compliance with all regulatory requirements, e.g. Community Reinvestment Act (CRA), Bank Secrecy Act (BSA), Equal Credit Opportunity Act, etc.
17. Responds to inquiries relating to his/her particular area, or to requests from customers, other bank personnel, etc., within given time frames and within established policy.

Requirements: The selected candidate must have the following skills:

• A high school diploma or equivalent with an emphasis in business or financial curriculum.
• A minimum of one (1) year experience in a banking or related position normally required.
• Proficient reading, writing, grammar, and mathematic skills; moderate interpersonal relations and communicative skills; moderate analytical and problem-solving skills; moderate PC skills; working knowledge of deposit operations and procedures; visual and auditory skills.

Hours: Monday-Friday, 37.5 hours per week, flexible to work additional hours as needed.

Benefits: We provide an excellent benefit package including medical, dental, vision, 401(k) matching, stock purchase program, paid vacation and holidays.

Journey Bank is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.

All job offers are contingent upon results of a criminal record check, drug screening and credit check.