Patient Services Representative

Patient Services RepresentativeHeadquartered in Tacoma, WA, Sound Physicians is a physician-founded and led, national, multi-specialty medical group made up of more than 1,000 business colleagues and 4,000 physicians, APPs, CRNAs, and nurses practicing in 400-plus hospitals across 45 states. Founded in 2001, and with specialties in emergency and hospital medicine, critical care, anesthesia, and telemedicine, Sound has a reputation for innovating and leading through an ever-changing healthcare landscape — with patients at the center of the universe.Sound Physicians offers a competitive benefits package inclusive of the items below, and more:Medical insurance, Dental insurance, and Vision insuranceHealth care and dependent care flexible spending account401(k) retirement savings plan with a company matchPaid time off (PTO) begins accruing immediately upon start date at a rate of 15 days per year, in accordance with Sound's PTO policyTen company-paid holidays per yearThe Patient Service Representative assumes a pivotal role in our practice relating directly and indirectly to patient satisfaction and to the ultimate success of the clinic. Given the integral nature of the position, the front office medical assistant's demeanor must be reflective at all times of the highest quality standards of professionalism exemplified by Southwest Pulmonary as a division of Sound Physicians. This role will serve as both the first and last point of contact for or patients.The perfect candidate must be a team player, highly motivated and demonstrate a positive attitude. This individual will assist in checking patients in/out, collecting copays, verifying benefits, scheduling procedures, answering phones, scheduling appointments and other duties as assigned.In this role, you will be responsible for:Answering incoming callsScheduling patient appointmentsTaking messages and routing to appropriate physicianEnsuring patient messages are addressed by the end of each dayPaging calls to physicians when necessaryPreparing patient charts for upcoming appointmentsConfirming appointments with patients a week in advanceAssisting anyone who approaches the front desk – patients, vendors, etc.Verifying insurance and obtaining referrals if neededChecking patients in/outPrinting demographic update sheet on all scheduled patientsVerifying patient information is accurate and up to dateCollecting co-payments and outstanding balances at point of visitForwarding pre-certification requests to Medical AssistantEntering data for Daily BatchPrinting and working no-show and cancellations list weeklyInitiating correspondence to outside physicians regarding no-shows and cancellationsOverseeing coordination of daily tasksServing as point of contact for patient escalationsScheduling luncheons with Durable Medical Equipment (DME) representativesSorting and distributing faxes and mail as neededScanning and indexing new patient records and medical records as designatedOther duties as assignedWhat we are looking for:A successful candidate will have a demonstrated track record of a combination of these values, knowledge, and experience:Values:Work Ethic – Dedication to getting the job done well and on time, regardless of circumstances, a can-do attitudeRelationship Building and Maintenance: The ability to create and nourish healthy, strong relationships, as the face of SoundTeamwork: Demonstrates the ability to pull people together into highly effective teams along with ability to work in a highly matrixed organizationCritical Thinking: Demonstrates the ability to be proactive, anticipate needs; ability to make good decisions with incomplete, ambiguous informationAdaptability – Demonstrates flexibility and a willingness to change as circumstances evolve and be coachableResourcefulness – Proactive willingness to utilize available information and tools to figure things out, not afraid to ask questions when necessaryCommitment – Demonstrates a dedication to the job, project, organization, customer/clients, and co-workersStrategic Thinker: Demonstrates the ability to look at the big picture and proactively develop a plan of actionSelf-Motivated: Proactively jumps in to start a task or project with limited direction; asks to take on more responsibility and what is nextCollaboration: Demonstrates the ability to work well with others to accomplish a goal and get the work done; takes opinions of others into consideration; includes others in the decision-making processKnowledge:High school diploma, or equivalent and two years of healthcare experienceKnowledge of medical practice and care and insurance plan payersKnowledge of physician business procedures and medical terminologyKnowledge of front office customer service levelsKnowledge of medical equipment and instrumentsExperience:2 years' experience in a medical office settingElectronic Health Record (EMR) experienceProficiency in the operation of a computer and other office equipmentSkill in identifying and resolving problemsAbility to use good reasoning and judgment and react calmly in emergency situationsAbility to establish and maintain effective working relationships with patients, co-workers and vendorsAbility to read, write and communicate effectively with oral and written correspondenceAbility to exercise a degree of initiative and judgmentPay Range: $18.00-$20.00 hourly. Exact pay will be determined based on candidate experience, geographical location, and size/complexity of the program being supported.Sound Physicians is an Equal Employment Opportunity (EEO) employer and is committed to diversity, equity, and inclusion at the bedside and in our workforce. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by federal, state, or local laws.This job description reflects the present requirements of the position. As duties and responsibilities change and develop, the job description will be reviewed and subject to amendment.