Cloud Security Tech Support

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Job Description

LS Technologies, a Tetra Tech Company, is seeking a highly skilled Technology Specialist (Second Shift, 11AM-8PM EST) to serve as a Cloud Security Tech Support. The candidate will support FAA development tenants with integration, deployment, monitoring, and maintenance of cloud environments, ensuring operational efficiency, system reliability, and compliance with FAA standards.

This role focuses on securing and supporting FAA cloud environments while ensuring proper network security, firewall configuration, and perimeter defense. The specialist will work closely with engineering, operations, and cybersecurity teams to maintain secure, compliant, and highly available IT systems.

Responsibilities

• Monitor and troubleshoot system performance issues, application errors, and infrastructure outages in cloud and hybrid environments.
• Provide technical support for cloud security and network operations, including troubleshooting incidents, resolving issues, and responding to service desk tickets related to cloud and security services.
• Configure, monitor, and troubleshoot Datadog for cloud performance and security monitoring.
• Support secure web gateway and zero‑trust access through Zscaler.
• Assist with configuration, operation, and management of network security devices, including Palo Alto firewalls, VPNs, and intrusion prevention systems.
• Support secure connectivity and configuration for hybrid cloud environments, including routing, subnets, and access controls.
• Implement and monitor cloud‑native security controls such as IAM, encryption, logging, and intrusion detection.
• Work with cybersecurity teams to remediate vulnerabilities, misconfigurations, and compliance findings in accordance with FAA and federal guidelines.
• Maintain technical documentation for cloud security and network configurations, firewall rule sets, and troubleshooting procedures.
• Support FAA compliance with NIST, FedRAMP, FISMA, and Zero Trust security frameworks.
• Provide input for incident response investigations, ensuring timely escalation and resolution of cloud and network security events.
• Collaborate with system engineers, developers, and DevOps staff to integrate security and firewall best practices into deployments.
• Provide Tier 2/3 technical support for infrastructure, automation tools, and development environments.

Qualifications

• 5+ years of progressive IT experience with at least 2 years supporting cloud security and network operations.
• Hands‑on experience with at least one major cloud service provider (AWS, Azure, or GCP).
• Demonstrated experience in network configuration, firewall administration, and Palo Alto firewall support.
• Strong knowledge of cybersecurity frameworks such as NIST, FedRAMP, and Zero Trust.
• Experience with troubleshooting cloud and network environments and providing Tier 2/Tier 3 technical support.
• Ability to respond to and resolve service desk tickets in a timely manner.
• Excellent problem‑solving, communication, and documentation skills.

Preferred

• Industry certifications such as CompTIA Security+, Palo Alto Networks Certified Security Engineer (PCNSE), AWS Certified Security – Specialty, Microsoft Certified: Azure Security Engineer Associate, CCSP, or CISSP.
• Experience with Infrastructure as Code (IaC) tools such as Terraform, Ansible, or GitLab CI/CD pipelines.
• Strong understanding of firewall rule design, packet flow troubleshooting, and secure network architecture.
• Previous experience in a federal or aviation‑related IT security environment.

Education

Bachelor's degree in Information Technology, Computer Science, Cybersecurity, or related field; or equivalent combination of education and experience.

Work Requirements

• Work location: USA
• Position is completely remote.
• Work hours: 11AM-8PM EST.
• Travel: 10%.

Physical Requirements

• Extended computer use: Regular and prolonged periods of working at a computer terminal.
• Mobility: Ability to move around the office environment to access computer hardware, networking equipment, and server rooms.
• Dexterity: Manual dexterity and visual acuity to operate computer equipment, troubleshoot issues, and perform tasks requiring precision.
• Sitting/standing: Both prolonged sitting and occasional standing may be required for troubleshooting and attending to system issues.
• Background check: Must be able to obtain and maintain a Public Trust.

About LS Technologies

At LS Technologies, a Tetra Tech Company, we enhance the nation’s critical infrastructure by providing engineering, technical, and professional services to Federal Government agencies. Our deep technical expertise and genuine passion for public service set us apart. As a growing organization we are expanding benefits and communication with our employees, offering add‑ons that meet their needs and help shape the future of safety and innovation for our government partners.

EEO Commitment

LS Technologies, a Tetra Tech Company, is proud to be an Equal Opportunity Employer. All qualified candidates will be considered without regard to race, color, religion, national origin, age, disability, sex, marital or familial status, status as a protected veteran, or any other characteristic protected by law. Tetra Tech is a VEVRAA federal contractor and we request priority referral of veterans.

Requesting an Accommodation

LS Technologies is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by LS Technologies and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

To be considered for employment opportunities with LS Technologies and have accommodation needs for a disability or religious observance, please email View email address on click.jobroute.io or speak with your recruiter.

Compensation (Pay Bands)

Salary is determined by a variety of factors, including education, certifications, knowledge, skills, competencies, experience, location, clearance level, and contract‑specific affordability. The projected compensation range for this position is provided within the posting and is based on full‑time, 40 hour/week status. Part‑time staff receive compensation at an hourly rate. The estimated minimum and maximum presented represent the broadest range for this position (inclusive of high geographic and high clearance requirements) and is just one component of LST’s total compensation package for employees. In compliance with local laws, LS Technologies presents this reasonable compensation range as a guideline for roles in California, Colorado, New York, or Washington D.C. Benefits offered to all employees who work 30+ hours per week include Medical, Dental, Vision, Life Insurance, Short‑Term Disability, Long‑Term Disability, 401(k) match, Flexible Spending Accounts, EAP, Education Assistance, Parental Leave, Annual Leave, and Holidays.

Life at Tetra Tech

• The perks of working at Tetra Tech include comprehensive and market‑competitive benefits.
• Merit‑based financial rewards.
• Flexibility and company‑wide commitment to work/life balance.
• Collaborative team atmosphere that values the contributions of all employees.
• Learning and development opportunities for ongoing professional growth.

About Tetra Tech

Tetra Tech is the leader in water, environment, and sustainable infrastructure, providing high‑end consulting and engineering services for projects worldwide. With 30,000 employees, Tetra Tech provides clear solutions to complex problems by leading with science to address the entire water cycle, protect and restore the environment, design sustainable and resilient infrastructure, and support the clean‑energy transition.