Delivery & Customer Experience Specialist

Job Description

Job Description

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discounts
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

Delivery & Customer Experience Specialist

Be the reason customers love their Kimbrells experience.

At Kimbrells Furniture, delivery isnt just dropping off productsits the final and most important impression we leave with our customers. Were looking for a Delivery & Customer Experience Specialist who takes pride in their work, values professionalism, and delivers a true white-glove experience every time.

If you enjoy staying active, working with your hands, and making people happy in their homes, this is the role for you.

What Youll Do

As a key member of our team, youll play a vital role in both delivery operations and in-store support :

White-Glove Delivery

• Deliver, assemble, and set up furniture and appliances in customers homes
• Ensure a clean, careful, and damage-free experience
• Review orders with customers and confirm satisfaction before leaving
• Represent Kimbrells with professionalism at every stop

Showroom & Warehouse Support

• Assist with merchandising, floor setup, and product displays
• Move and stage furniture between the warehouse and the showroom
• Help maintain a clean, organized, and customer-ready store

Operations & Inventory

• Prepare delivery routes and stage merchandise
• Receive and track incoming inventory
• Maintain organized warehouse spaces

Customer Support & Collections

• Assist with customer account follow-ups when needed
• Support repossession efforts (when authorized) in a professional manner

What Success Looks Like

• Exceptional customer service and positive feedback
• Safe, damage-free deliveries
• On-time performance and accurate documentation
• Strong teamwork and professionalism

What You Bring

• Valid drivers license with a good driving record
• Ability to lift and move 10100+ lbs regularly
• Strong customer service and communication skills
• Basic mechanical ability (furniture assembly)
• Reliability, professionalism, and a team-first mindset

Work Environment

• Active, hands-on role (lifting, moving, assembling)
• Indoor and outdoor work in varying conditions
• Full-time schedule with weekend availability

Why Join Kimbrells?

• Be part of a customer-first culture
• Work in a role where every day is different
• Make a real impact on the customer experience
• Join a team that values hard work, service, and professionalism

Apply today and help deliver more than furnituredeliver an experience.

*The above-listed are a few of the duties and responsibilities associated with this position and are not intended to be a comprehensive list of all duties*