Guest Experience Intern

Guest Experience Intern (Front Desk)

Duration: September 2026 - November 2026

Location: Onsite, MADE Fort Greene

Hours: Part-Time/20 Hours Weekly (M-F)

Compensation: College credit for college students; unpaid for recent graduates

Reports to: Assistant General Manager

MADE Hoops is the premier grassroots basketball events organization in North America. Founded in 2014, our mission has always been Maximizing Athletes' Development and Exposure (MADE). We host 100+ boys and girls basketball events annually, including competitive camps for all ages, middle school and high school tournaments, and the top independent high school circuit in the country. We're proud to have countless McDonald's All-Americans, NCAA athletes, and NBA stars among our alumni. In addition to hosting events, MADE Hoops has a robust commercial division supported by merchandise, brand partnerships, housing, scouting, content and digital marketing business lines.

Position Overview

The Guest Experience/Front Desk role is the first point of contact for clients, both in person and over the phone. This position keeps the facility running smoothly by staying on top of client communication, trainer scheduling, and day-to-day upkeep of the space.

Key Responsibilities

• Support a welcoming, professional client experience through strong in-person, phone, and written communication
• Develop customer service and relationship-management skills by engaging with clients, answering questions, and helping address their needs
• Monitor daily trainer schedules and session activity, communicating with trainers to help ensure a seamless client experience and that no sessions are missed
• Manage client check-ins, scheduling, and registrations through MindBody while gaining hands-on experience with business and operational systems
• Support day-to-day facility operations and learn how different functions work together to create a high-quality client experience
• Maintain an organized, clean, and welcoming front desk and shared spaces
• Monitor and restock front desk and client amenities, including the Nesquik fridge
• Assist with additional operational projects and responsibilities as needed, providing opportunities to learn more about the business and take on increased responsibility over time

Growth & Learning Opportunities

• Gain hands-on experience in client relations, business operations, and hospitality
• Learn how scheduling, communication, and facility operations contribute to overall client retention and satisfaction
• Build professional communication and problem-solving skills through daily interaction with clients, trainers, and team members
• Opportunities to take on additional projects and responsibilities based on performance, interests, and demonstrated initiative

Qualifications & Expectations

• Attitude: Proactive, detail-oriented, and reliable
• Communication Skills: Strong interpersonal and customer service skills, comfortable interacting with athletes, parents, and trainers
• Technical Skills: Comfortable learning and using MindBody
• Professionalism: Full attention on clients and facility upkeep at all times

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.