Hotel Front Desk Supervisor / Guest Service Supervisor

Guest Service SupervisorAre you passionate about hospitality and enjoy leading a team to provide excellent guest service? Do you have strong organizational and communication skills, and the ability to manage front desk operations? We're looking for a Guest Service Supervisor to oversee the guest experience, ensuring smooth operations, and providing leadership to the front desk team.We Offer: Team Culture: We work as a team and take pride in supporting each other every day Training and Growth: We provide on-the-job training and support career growth within the company Employee Recognition: We celebrate achievements and recognize the hard work of our team membersBenefits for all Teammates: Paid vacation, sick, bereavement, & jury duty Holidays paid at time & ½ when worked Travel with hotel room discounts Teammate referral bonuses Paid time off to volunteer in your community Employee Assistance Program with mental health resources Additional Benefits for Full-Time Teammates: Affordable health, dental, & vision plans for you and your family Low-cost accident, critical illness, & hospital coverage Flexible spending plans options 401(k) retirement plans with company contributionWhat You'll Do: Supervise daily operations at the front desk, including check-ins, check-outs, and guest inquiries. Lead and train front desk staff, providing guidance on guest service, conflict resolution, and team collaboration. Collaborate with other departments, such as housekeeping and maintenance, to ensure seamless guest experiences. Address guest concerns and resolve any issues promptly and professionally. Monitor guest satisfaction and ensure all team members are aligned with hotel service standards.We're Looking For: Strong leadership and organizational skills, with experience in guest services or hospitality management. Excellent communication and problem-solving skills. A passion for providing outstanding customer service and creating memorable guest experiences. Previous supervisory experience in hospitality is preferred, but we're happy to train the right candidate!At Raymond Management, we prioritize a team-centered culture where every member is valued, supported, and empowered to create high quality experiences for both teammates and guests. If you're ready to be part of a team that cares for its people, apply today! We manage an award-winning portfolio of Hilton and Marriott hotels across the U.S. and look forward to welcoming you.In Raymond Management Company, respect is the foundation of our culture. We treat everyone equally, embrace diversity, and value each person's perspective and wellbeing.