Receptionist Customer Service Representative

Overview

Front Desk Associate

Join the Drybar Team!

At Drybar our philosophy is simple: focus on one thing and be the best at it. For us thats blowouts. As our tagline says: No cuts. No color. Just blowouts.

Were looking for a friendly energetic and customer-focused Front Desk Associate to be the first point of contact for our guests and help create the exceptional Drybar experience our clients know and love.

If you thrive in a fast-paced environment love connecting with people and take pride in delivering outstanding service wed love to meet you!

What Youll Get

• Competitive pay with an easily achievable bonus opportunity

• Free monthly Drybar services

• Discounts on all retail products

• Ongoing training and development

• An energetic team-oriented environment

• The opportunity to be part of a fun and beauty-focused brand

What Youll Do

As a Front Desk Associate youll help keep the salon running smoothly while ensuring every guest feels welcomed and taken care of. Youll:

• Create a warm welcoming experience for every client from the moment they arrive

• Manage appointments check-ins check-outs and transactions

• Operate the point-of-sale system accurately and efficiently

• Answer questions and help clients with their needs

• Resolve issues using sound judgment available resources and strong problem-solving skills

• Support retail sales and help clients discover products that complement their Drybar experience

• Multitask effectively while maintaining a high level of service

• Maintain a professional positive demeanoreven during busy periods

• Work collaboratively with the salon team to deliver an exceptional guest experience

What Were Looking For

Youre someone who is naturally friendly organized solutions-oriented and passionate about customer service. You bring energy to the front desk and enjoy making people feel welcome.

Qualifications

• Open availability is required

• 1 year of experience in a fast-paced customer-service-focused environment such as:

  • Sales Associate

  • Retail Sales Associate

  • Customer Service Representative

  • Store Associate

  • Salon Associate

  • Or a similar customer-facing role

• Previous point-of-sale (POS) system experience strongly preferred

• Previous salon or spa experience is a plus but not required

• High school diploma or equivalent

• Ability to work comfortably and effectively at a sustained fast pace

• Strong problem-solving and troubleshooting skills

• A proven track record of delivering exceptional customer service

• Ability to multitask with ease and stay organized in a busy environment

• Comfortable standing and/or walking for the duration of 68 hour shifts

• Technical ability and confidence using point-of-sale systems and other front desk technology

• Strong judgment and resourcefulness when resolving client or front desk issues

• Ability to remain professional positive and composed under pressure

Ready to Join Us

If youre passionate about people love creating great experiences and want to be part of a brand thats all about making clients feel their best wed love to hear from you!

Drybar follows all applicable federal state and local laws regarding background checks.

Legal Disclaimer

2023 DB Franchise LLC (DBF). Each Drybar shop is independently owned and operated. Franchise owners are solely responsible for all employment decisions and matters regarding their independently owned and operated Shops. All individuals hired by franchise owners shops are their employees not those of DBF. Drybar design is are registered trademarks owned by Helen of Troy Limited and used by DBF under license.

Required Experience:

Unclear Seniority