Quality Assurance Supervisor

Job DescriptionProvide work direction and supervision to quality assurance and laboratory employees who verify DFA products are produced and distributed to the highest food safety and quality standards. Monitor all stages of quality activities, ensuring employees work in accordance with departmental policies, procedures, and regulatory standards. In conjunction with the quality manager, help build and maintain an effective culture of food safety and quality within the facility. Function as a resource and point of escalation to direct reports. Coach, mentor, and provide performance development opportunities to team members on an ongoing basis.Shift: Monday - Friday, 6:00am - 2:30pm with occasional weekends as needed.Job Duties and Responsibilities:Assist the quality manager in developing, implementing, and maintaining food safety and quality programs at the facility to ensure compliance with regulatory requirements, corporate standards, and customer expectationsComplete required quality record review such as laboratory documentation, CCP, PC and other documentationWrite, review, and implement quality assurance proceduresRecommend modifications or upgrades to testing procedures or equipment. Coordinate procurement of items required for the labAssist the quality manager and partner with operations with pathogen environmental monitoring (PEM) program including oversight of swabbing program, investigation/corrective actions, and mitigation activitiesProvide regular training, instruction, and guidance to employees on matters of food safety, quality, and complianceInitiate and drive continuous improvement activities, and partner with all facility functions to resolve persistent challenges while supporting the implementation of new procedures or processesSupport customer, regulatory and third-party quality and food safety auditsInvestigate, find solutions, and implement remedies to quality issues and customer complaintsSupport and maintain existing certifications (e.g., SQF, Kosher, Halal, Organic)Supervise hourly employee’s activities to meet or exceed the standards and specifications established by quality assurance and the organizationEnsure all process, product, or infrastructure changes are understood by employees in a timely fashionIdentify and retain highly effective personnel through proper selection, training, and establishing expectationsEnsure good business communication practices are engaged at all levels to ensure key stakeholders are well informed and can appropriately respondFoster a positive and effective work culture with direct reportsDevelop and implement material standards with appropriate control and inspection procedures to improve product quality and reduce rework/downtimeMaintain close surveillance over inspection/testing procedures and corresponding results to ensure finished product is food safe and meets customer expectationsSupport the analysis of quality data to assess product performance and utilize statistical process control (SPC) tools to identify and react to unfavorable trendsComplete supervisory activities such as administering employee promotions and transfers; reviewing and editing employee timekeeping; completing performance evaluations; mentoring, training, and coaching employeesFollow all DFA good manufacturing practices (GMP) and work in a manner consistent with all corporate regulatory, food safety, quality, and sanitation requirementsThe requirements herein are intended to describe the general nature and level of work performed by employee, but is not a complete list of responsibilities, duties, and skills required. Other duties may be assigned as requiredJob RequirementsEducation and ExperienceUndergraduate degree in food science, biological sciences, or related curriculum (or equivalent combination of education and experience)2 to 5 years of quality assurance, manufacturing, or related experience, preferably in a food, beverage, or similar facilityDemonstrated leadership attributes or team leadership experience; supervisor experience preferredCertification and/or License – PCQI, HACCP, SQF Practitioner certifications preferred; may be required during course of employmentKnowledge, Skills, and AbilitiesKnowledge of both laboratory and plant current good manufacturing practices (cGMPs)Knowledge of Microsoft Office Suite and company computer systemsKnowledge of principles and practices of supervision, training, and personnel managementSkill in leadership and coachingAble to complete basic arithmetic as neededAble to communicate clearly and effectively, both verbally and in writingAble to work in collaboration effectively and foster good teamworkAble to take appropriate steps to find solutions to problemsAble to present options and ideas to current processes or proceduresAble to handle challenging or conflict situations with tact and professionalismAble to respond courteously and efficiently to inquiries, complaints, and requestsAble to interpret and apply company policiesAble to adapt and manage to change effectivelyAble to take initiative in performing job and seek increased responsibilitiesMust be able to read, write and speak EnglishAn Equal Opportunity Employer including Disabled/VeteransJob DetailsJob Type: Full TimeCategory: Quality and Food Safety