Assistant Nurse Manager of Satellite

Assistant Nurse Manager

We are dedicated to creating an environment of care and engagement that makes us one of the most desirable places to work, providing exceptional care to each patient each and every day!

Job Summary

The Assistant Nurse Manager (ANM) is responsible for providing support and managerial assistance to the Director of Satellite Operations by managing daily unit operations, to include staffing and scheduling, overseeing orientation and onboarding, completing education and competency assessments, assisting the Director of Satellite Operations with monitoring the budget, maintaining and establishing patient care standards, promoting evidence-based practices, and implementing quality improvement measures. This position is directly accountable to the Director of Satellite Operations, collaborates with other members of the nursing leadership team and Center for Nursing Excellence, and assists with the management of the department(s). The ANM serves as an additional clinical resource and backup support for the unit staff and departmental operations on evening and night shifts. The ANM facilitates workflows in the department with the support of the charge nurse and is a resource for staff and the organization in the absence of the nurse director, typically during evening and night shifts.

Qualifications

Education: Bachelor's degree in Nursing (BSN) preferred.

Licensure: Must hold an active Registered Nurse (RN) license issued by the Connecticut Department of Public Health (DPH) or a multistate Nurse Licensure Compact (NLC) license that allows practice in Connecticut.

Experience: Current clinical nursing experience (3 to 5 years) with two years of supervisory or charge nurse experience.

Required: Valid/current BLS Healthcare Provider.

Certification: Current Nurse Certification in related specialty preferred. If not certified, must obtain a certification within one year of hire.

Skills Excellent interpersonal and communication skills, both written and verbal; strong problem-solving, decision-making, and time management skills; demonstrated knowledge of operations, including finance, staffing, scheduling, productivity management, workflow planning, and staff development; proficiency in PC-based computer software, including Microsoft Office applications

General Accountabilities and Essential Functions

In Collaboration with the Director of Satellite Operations

• Participates in the recruitment, hiring, selection, education, and evaluations of staff
• Assists in the assessment of technical and professional education needs of staff and participates in developing or providing educational resources to ensure competency of all unit caregivers
• Supports the implementation and ongoing use of established staffing plans to meet the needs of the patients being served and ensures appropriate allocation of resources so units remain aligned with staffing targets
• Monitors performance of staff and departmental processes, providing timely feedback and coaching as necessary
• Supports the nurse director in creating and maintaining a positive work environment that supports a culture of shared decision-making and open communication and where staff are held accountable for patient and unit outcomes
• Participates in planning and management of the business priorities and clinical needs of the department; identifies and resolves issues affecting the delivery of patient care
• Understands the departmental budget and makes decisions under the leadership of the nurse director regarding the expenditures of funds to meet department objectives and maintain costs within budgeted amounts
• Demonstrates knowledge of applicable statutory, regulatory, and administrative requirements relative to departmental operations/accreditation; maintains compliance with all applicable state and federal regulations and hospital and departmental policies and procedures

Operational Duties of the Assistant Nurse Manager

Communication

• Utilizes established channels of communication to share information, receive feedback, and report concerns
• Builds credibility with physicians as a champion of patient care, quality, and nursing professionalism
• Effectively facilitates consensus building with staff and medical providers to achieve the goals and objectives of the department
• Promotes peer review by providing feedback and effectively managing conflict
• Assists with the development and articulation of a shared vision and goals
• Routinely rounds with staff to communicate key messages and identify concerns and issues
• Provides timely positive recognition and feedback for identified problems and Patient Safety Alerts
• Routinely rounds on patients to obtain feedback and resolve patient experience issues

Clinical Practice

• Acts as a role model and expert resource for staff
• Utilizes knowledge and experience in relevant area(s) of clinical practice
• Demonstrates critical thinking and use of evidence-based practices
• Assists with the evaluation of nursing practice, research, and evidence-based practices
• Applies knowledge to the development, review, and implementation of standards of practice/care
• Assists with the development of competencies to ensure staff perform at maximum proficiency
• Partners with medical providers and other disciplines to assist with establishing patient care goals for unit development
• Assists in the direction and supervision of staff to promote a healthy work environment
• Evaluates patient care delivery model and the required staff, equipment, and resources to provide safe and optimal patient care
• Maintains personal and professional growth of self and others
• Supports all stages of child development by training and guiding staff to implement developmentally appropriate interactions that promote growth.

Quality and Service Improvement

• Ensures safe, quality, and standardized care delivery within a twenty-four-hours-a-day, seven-days-a-week operational environment by:
• Monitoring the continuous improvement of the quality and safety of clinical practices, services, and operations for patients and staff; ensuring compliance with legal and regulatory requirements (e.g., Nursing Practice Act, The Joint Commission [TJC], federal, state, and local requirements) updated by governmental and regulatory agencies; and contributing to the design and implementation of systems, processes, and methods to evaluate and improve patient care within assigned department and across the continuum of care.
• Articulates the organization's performance improvement initiatives
• Assists in the development of unit goals and quality initiatives
• Assists in developing, implementing, and evaluating quality improvement initiatives and projects
• Maintains unit compliance with all regulatory requirements
• Assists in the resolution of customer complaints and facilitates process enhancements to improve customer satisfaction

Leadership

• Has delegated authority to access and utilize workforce management systems, including Workday, to support staffing adjustments, schedule management, timecard review, and payroll-related workflows, in accordance with organizational policy.
• Has delegated authority to initiate, document, and participate in corrective action and performance management processes in collaboration with the Director of Satellite Operations and Human Resources
• Initiates and participates in counseling, coaching, and mentoring of unit staff, and collaborates with the Director of Satellite Operations and Human Resources on corrective and disciplinary actions
• Supports schedule development, real-time staffing adjustments, and shift coverage decisions, including approval of schedule changes and overtime, in alignment with departmental guidelines
• Supports shared governance structures and unit-based councils by facilitating staff participation in decision-making related to practice, quality, and work environment
• In the absence of the nurse director, provides leadership and direction
• Assists the nurse director on conducting performance evaluations
• Ensures staff compliance with all mandatory classes and education
• Facilitates interdepartmental and multidisciplinary relationships
• Facilitates a culture of creative thinking and acts as a change agent
• Is responsible for own professional growth and supports work-life balance
• Participates in at least one professional organization and encourages others to participate

Financial Management

• Assists with developing the unit budget by providing input and evaluation of processes and equipment
• Assists the nurse director with achieving departmental financial targets
• Provides education to team members on the financial implications of unit operations
• Assists with product evaluation
• Assists with utilization review, including length of stay and throughput
• Assists with monitoring the utilization of staff

Competencies

Clinical competencies for this position shall be relevant to the population of patients served. Leadership competencies shall be reflective of the role the position carries out in day-to-day responsibilities and accountability. Additional competencies may be

Hospital for Special Care