Patient Services Associate I - Wyncote Family Medicine - Full-Time

Patient Services Associate (PSA) IThe Patient Services Associate (PSA) I enhances the patient/customer experience by courteously and professionally processing arrival and departure activities associated with visits to the practice/department. Primarily working at the front desk of an outpatient practice the PSA I verifies insurance, referrals and patient demographic information. The PSA I supports delivery of the Jefferson Experience by placing emphasis on the prompt and courteous treatment of all patients and visitors to maintain an efficient flow of patients to examination rooms.Job DutiesInteracts with co-workers, visitors, and other staff consistent with the values of Jefferson.Processes check in and/or check out, point of service activities and/or scheduling of patient appointments via EPIC.Greets and interacts with patients/visitors in a professional manner, on phone or in person.Maintains efficient flow of practice and escalates patient and/or provider concerns as appropriate.Adheres to HIPAA privacy and security requirements. Ensures compliance with all applicable federal, state, and local regulatory standards.Other duties as requested or assigned.Minimum QualificationsMust be able to communicate courteously with patients and/or visitors.Willingness to provide and support a positive Jefferson Experience for all patients and/or visitors.Ability to complete multiple tasks and work under pressure.Ability to maintain confidentiality of patient information.Work ShiftWorkday Day (United States of America)Worker Sub TypeRegularEmployee EntityAbington Memorial HospitalPrimary Location Address8101 Washington Lane, Wyncote, Pennsylvania, United States of AmericaJefferson is committed to providing equal educational and employment opportunities for all persons without regard to age, race, color, religion, creed, sexual orientation, gender, gender identity, marital status, pregnancy, national origin, ancestry, citizenship, military status, veteran status, handicap or disability or any other protected group or status.