Field Service Technician

Job Title Field Service Technician (Industrial) Reports To General Manager Job Type Full-time Department Field Service / Maintenance Job Summary We are seeking a Field Service Technician with expertise in industrial systems and machinery to join our team. This role is critical in providing on‑site support, maintenance, and troubleshooting for our industrial clients, ensuring that machinery and equipment operate efficiently and reliably. The successful candidate will have a strong technical background, excellent problem‑solving skills, and the ability to work independently in diverse environments often under tight deadlines. Key Responsibilities On‑Site Equipment Maintenance & Repair Provide hands‑on maintenance, troubleshooting, and repair services for a wide range of industrial equipment, including pumps, motors, compressors, HVAC systems, conveyors and other machinery. Perform preventive maintenance (PM) and emergency repairs on machinery to minimize downtime and ensure operational efficiency at customer sites. Diagnose mechanical, electrical and electronic issues and perform repairs or replacements as necessary. Install new machinery or equipment as per client specifications, ensuring correct setup and calibration. Troubleshooting & Diagnostics Use advanced diagnostic tools and techniques such as multimeters, oscilloscopes and vibration analyzers to identify faults in industrial systems and machinery. Troubleshoot and resolve mechanical, electrical and software‑related issues on‑site to restore full functionality. Interpret technical drawings, schematics and equipment manuals to troubleshoot and perform repairs or installations. Customer Interaction & Service Serve as the primary point of contact for clients during service visits, maintaining professionalism and customer satisfaction. Communicate technical issues, repair plans and recommendations to customers in a clear and concise manner. Provide training and support to customers on the operation and maintenance of industrial equipment. Maintain strong customer relationships by providing timely, efficient and courteous service. Preventive Maintenance & System Upgrades Perform scheduled preventive maintenance visits to ensure longevity and proper functioning of equipment. Recommend system upgrades, replacements or modifications to improve efficiency or meet evolving client needs. Monitor and record performance of systems during visits and suggest optimizations or improvements. Safety & Compliance Ensure compliance with safety standards, regulations and company policies. Conduct risk assessments and safety checks before starting repair or maintenance work. Follow lockout/tagout procedures, use appropriate personal protective equipment and observe all safety guidelines. Report safety hazards or concerns immediately to management. Documentation & Reporting Complete accurate service reports for each job, detailing work performed, parts replaced and recommendations for further action. Track service activities, parts inventory and equipment condition in company databases or service management software. Maintain accurate records of time worked, travel expenses and other administrative tasks required for billing and reporting. Inventory & Equipment Management Ensure service vehicles are stocked with necessary tools, parts and equipment to complete service calls. Monitor inventory levels of spare parts and order supplies as needed to minimize downtime. Maintain tools and equipment in good working condition, performing regular checks and servicing. Job Locations US-AZ-Phoenix EEO Statement IES policy on equal employment opportunity prohibits discrimination based on race, color, religion, national origin, sex, age, gender identity, sexual orientation, individuals with disabilities, protected veterans, or any other protected status or characteristic. The policy applies to recruiting, hiring, transfers, promotions, terminations, compensation, benefits and all other terms and conditions of employment. Retaliation against any employee who files a complaint regarding possible violations of this policy will not be tolerated. Disability Accommodation IES provides reasonable accommodation for individuals with disabilities. Applicants who need accommodation in the job application process should contact the office to request assistance. #J-18808-Ljbffr IES Infrastructure