PMO Manager

Role Description

Flatirons Solutions is hiring a PMO Manager out of our Boulder, CO office. Boulder/Denver area is preferred, but will consider fully remote candidates. We are seeking a driven, hands-on PMO Manager with strong software delivery and program management experience to lead a team of two to three Project Managers while also directly managing key projects. The ideal candidate is structured, process-oriented, and confident in constructively challenging teams to drive accountability and execution across Product, Engineering, Customer Success, and Technical Services. Experience using AI is required, along with a modern approach to project delivery that includes Agile methodologies, Jira, dashboards, and performance metrics. This role is well suited for an ambitious leader who is eager to strengthen our project management practices and deliver measurable business and customer outcomes. Aviation and Aerospace industry experience is a big plus!

Key Responsibilities

• Develop an organized, strategized program for customer accounts (70-80% of workload).
• Collaborate with executive leadership, resource management, and sales to develop and execute account strategy, vision, and customer issue resolution.
• Consult with Sales and Resource Management to assess staffing needs and estimate roles and duration for potential future opportunities before assigning a project manager.
• Remain up-to-date on execution plans throughout the project lifecycle; serve as the escalation point of contact for customer stakeholders.
• Manage stakeholder relationships and provide regular progress updates to optimize customer satisfaction and retention.
• Be hands-on with our largest projects, sometimes taking on Project Manager responsibilities where needed.
• Promote the implementation of Agile methodologies to improve the efficiency of service delivery.
• Ensure Flatirons Solutions has an experienced team of Project Managers in the PMO (10-15% of workload).
• Recruit, train, supervise, and mentor a team of Project Managers with varying experience levels.
• Determine the number of Project Managers needed and their respective project assignments.
• Foster a culture of continuous improvement and creativity within the PMO.
• Identify Project Management team's training and development needs.
• Develop an onboarding program that provides training for new hires and existing employee growth.
• Develop and maintain methodology and artifacts for the PMO (10-15% of workload).
• Establish and communicate clear qualitative and quantitative metrics to monitor progress and guide decision-making.
• Use best project management practices and hands-on leadership to scope, initiate, manage, and implement programs that drive service excellence.
• Create reports, dashboards, and artifacts for project management.
• Understand and adhere to all requirements of the Quality Management System and the Information Security Management System.
• Other duties as may be assigned.

Qualifications

• Bachelor's degree in a related field (i.e., business, technology, computer science) or equivalent work experience implementing software technology; MBA preferred.
• Minimum eight years of demonstrated management experience leading custom software development or systems integration projects.
• AI experience required.
• Aviation and Aerospace knowledge is a huge plus!
• Demonstrated ability to foster and grow professional relationships with clients.
• Effective teamwork skills and ability to work with people at all levels within a company.
• Experience hiring and managing direct reports.
• Certified in Project Management (PMP) and/or Agile Methodologies (SAFe, CSM) preferred.
• Advanced computer skills: MS Office Suite (e.g., Word, Excel, PowerPoint, Project, etc.), Web-based project management tools (e.g., JIRA, Confluence, Gantt Pro, etc.).
• Excellent teamwork and interpersonal skills and the ability to interface positively with all levels of management and customers.
• The ability to effectively work in a diverse environment that values results and urgency.
• Effective communication at all levels regarding project plans, milestones, deliverables, and progress updates.
• Strong oral, written, and presentation skills are required.
• Ability to gather, organize, and analyze data.
• Demonstrated ability to manage workflow, prioritize tasks, and meet deadlines while proactively adapting to changes.
• Experience in completing challenging projects and solving complex problems, resulting in successful implementation and deployment.
• Possess an unyielding sense of honesty and an unwavering strength of character.