Support Staff

Join the Jenny's Dispensary Team!

Are you a detail-obsessed professional with a passion for cannabis? We're looking for an experienced Support Staff team member to help guide customers through their cannabis journey with knowledge, care, and professionalism.

SUPPORT STAFF - JOB DESCRIPTION

Support Staff play a critical role in the day-to-day operations of the dispensary by delivering exceptional customer service, maintaining regulatory compliance, and ensuring a clean, organized, and welcoming store environment. This role is rooted in the responsible sale of cannabis and requires a well-rounded understanding of cannabis products, consumption methods, and their therapeutic or recreational applications. Support Staff are expected to guide both medical and adult-use customers through a highly regulated purchasing process while offering personalized product recommendations. They must uphold all Maryland state cannabis regulations and internal company policies while creating a positive, educational, and professional experience for every guest. This position is cross-trained in budtending and reception and is essential to maintaining dispensary flow and operational excellence.

ESSENTIAL DUTIES:

• Greet customers warmly, assist with queue placement, and create a positive, engaging first impression.

• Answer customer questions with confidence and clarity regarding product strains, effects, medicinal uses, and methods of consumption.

• Demonstrate expert knowledge of products carried in-store and maintain awareness of new developments in cannabis.

• Maintain compliance with all Maryland cannabis regulations and internal company policies.

• Perform daily assigned duties including cleaning, organizing, and maintaining a professional environment throughout the dispensary.

• Follow assigned break and lunch schedules in accordance with management direction.

• Execute responsibilities across multiple dispensary functions, including front desk and budtending.

• Follow all company and state-mandated transaction procedures, including MVP steps, Scan-Tag-Bag processes, cash handling standards, and ID verification protocols.

• Operate the Dutchie Point of Sale (POS) system accurately, applying proper discounts and verifying pricing.

• Confirm customer eligibility and ID validity to ensure full legal compliance during every transaction.

• Provide tailored recommendations by actively listening to customer needs and preferences.

• Exhibit urgency and efficiency during high-traffic periods without sacrificing customer service quality.

• Maintain a clean and organized workstation and contribute to an orderly, safe sales floor.

• Complete assigned opening and closing tasks in a timely and thorough manner.

• Take ownership of each transaction, resolve issues as they arise, and communicate mistakes with professionalism.

• Collaborate with coworkers and management to ensure smooth store operations and uphold team standards.

• Stay open to coaching and actively implement feedback to continuously improve performance.

• Support supervisors and managers by executing additional delegated tasks as needed.

• Respect the internal chain of command and communicate challenges appropriately through proper channels.

REQUIRED SKILLS & ABILITIES:

• Excellent verbal and written communication skills.

• Proficient in Microsoft Office Suite or related software.

• Highly organized with strong attention to detail.

• Ability to multitask and thrive in a fast-paced, high-volume environment.

• Demonstrates professionalism, accountability, and a customer-first mindset.

• Strong interpersonal and teamwork skills.

• Ability to understand and follow company policies, safety regulations, and transaction standards.

EDUCATION & EXPERIENCE:

• High School Diploma or GED required.

• At least one year of retail experience preferred.

• Prior cannabis experience or product knowledge is a strong plus but not required.

PHYSICAL REQUIREMENTS:

• Prolonged periods of standing and walking throughout the facility.

• Must be able to lift up to 30 pounds at times.

• Must be comfortable operating in a dynamic retail environment with high customer interaction.