Internet Fulfillment Associate

Department Overview Annually, over 1.5 million pieces of new merchandise (over $500 million retail) are processed by the Distribution Center where they are received, checked for quality assurance, picked, billed, and shipped to the stores on a daily basis. Distribution also processes over 150,000 pieces (over $40 million retail) of recalled merchandise that is returned to the manufacturing vendor or to the vault for replenishment. The department is located in a secluded, extremely high‑security, metal‑free area, and associates must pass through a metal detector when entering or leaving the department. Position Summary The incumbent processes sales transactions generated from the Helzberg Diamonds Internet site, including value‑added orders. Responsibilities include ensuring the integrity and movement of merchandise, proper packaging, and timely shipment to the mailroom. The incumbent also retrieves merchandise from stores to fulfill orders, processes returns of Internet purchases, and works with Customer Care, Sales Audit, and Information Technology to resolve customer order problems. Client interaction via e‑mail regarding order issues is also performed. Principal Accountabilities Process and pack sales orders generated by the Helzberg Diamonds Internet site. Ensure that appropriate materials (e.g., warranties, gift cards, packing slip, etc.) are included in each shipment. Process value‑added transactions (such as sizing) to ensure work meets specifications. Work with the customer care team to process returns of merchandise purchased from the Internet site. If merchandise is not available in the Distribution Center, locate the item in a store, work with the store to obtain merchandise, and receive and process it through systems properly. Run and review reports to audit orders. Provide backup to the supervisor as needed. Perform various duties for other work groups in the Distribution Center as needed to support a dynamic and fluid team that contributes to the company mission and strategies. Supervisory Responsibilities The incumbent does not have any direct reports. Qualifications High school diploma required. Two to three years of distribution or warehouse experience preferred. Strong organizational skills required, along with the ability to be very accurate, detail‑oriented, and to meet deadlines. Good communication skills required, along with the ability to use computer systems. Must work well under pressure during high‑volume periods. Regular, predictable onsite attendance required five days per week to perform essential functions involving interactive behaviors with co‑workers and managers, operation or manipulation of equipment and/or materials located only on site, and direct interaction with internal and/or external customers. Competencies Concern for Order & Quality, Customer Service Orientation, Integrity, Flexibility, Personal Accountability, Teamwork and Cooperation. Auto req ID 7250BR Location SSC-Store Support Center City and State North Kansas City, MO #J-18808-Ljbffr