Problem Manager: ITIL Lead for Root Cause & Prevention

ASM Research, An Accenture Federal Services Company, seeks a Problem Manager, Mid, to oversee the lifecycle of problems within enterprise IT services. This role includes leading investigations into recurring issues to implement sustainable solutions, coordinating across technical teams to diagnose faults, and ensuring integration with incident and change management processes. The ideal candidate should possess a Bachelor’s degree and 4–7 years of relevant experience. Strong communication and analytical skills are essential, as well as the ability to obtain a Secret clearance. #J-18808-Ljbffr