Client Service Representative

Client Service Representative We are seeking an experienced Client Service Representative to join our team at VCA Animal Hospitals. Our mission—your pet’s health is our top priority and excellent service is our goal—guides us in exceeding each pet owner’s expectations. Why We Need You The Client Service Representative is the face of VCA, setting the tone for the practice and building trust with clients. The CSR is responsible for the following functions: Customer service functions, including greeting visitors, answering telephones, and guiding clients and their pets to exam rooms. Scheduling and confirming appointments. Placing outbound calls for follow‑ups and reaching out to prospective clients. Presenting and explaining fees, including processing payments. Recommending, selecting, and obtaining products and services, including prescriptions. Answering questions regarding products and services, including educating clients on general animal husbandry and non‑medical pet care (i.e., heartworm prevention, housebreaking, flea & tick control). Managing medical records, charts, reports and correspondence. Hospital maintenance (including removal of animal waste) and ensuring the facility is neat and clean at all times—both inside and outside. Wages Wage ranges from $17–$25 hourly depending on experience. Benefits Competitive compensation. Comprehensive benefits package including medical, dental, vision, paid vacation/sick days, and 401(k). Generous employee pet discounts. Additional benefits as may be included. We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com. #J-18808-Ljbffr