Healthcare Security Shift Supervisor - 2nd shift (3pm-11pm)- Kalamazoo

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If you’re ready for a rewarding new career, join Team Bronson and be part of the experience.

Location

Title

The Healthcare Security Supervisor holds the crucial responsibility of overseeing, delegating, and assessing the tasks performed by security officers throughout the healthcare facility. This role may entail specific shift assignments and necessitate flexibility in working hours to accommodate departmental requirements. Additionally, the supervisor may undertake diverse projects, as necessary.

Furthermore, they may assume responsibility for overseeing the management, troubleshooting, assessment, and training associated with security technology systems, if assigned. In their capacity, supervisors lead and train security personnel responsible for monitoring and responding to security breaches and incidents. Regular liaison and coordination with law enforcement and fire department officials are essential, with the provision of emergency aid as required.

Job Requirements

• High School Diploma required.
• College Degree in related field preferred.
• 10 Years Security industry experience.
• Five (5) years hospital security/supervision experience preferred. Strong customer service focus and experience.
• De-escalation certifications
• IAHSS certification a plus
• DIE training and support is important.
• LICENSES, REGISTRATIONS, CERTIFICATIONS Licenses, registrations, and certifications required at time of hire or within a stated period from date of hire by the state and/or agencies responsible for reviewing and approving all or part of the BHG's operation. Preferences are also included and indicated as such.
• Must possess valid and current Chauffer’s license or Commercial Driver’s License issued by the State of Michigan. New hires must acquire licensure within two weeks of the hire date. Must be insurable through Bronson’s carrier.

Management Duties

In the realm of healthcare security, interactions with patients, visitors, volunteers, and staff occur frequently, underscoring the necessity for upholding a professional demeanor while ensuring a secure environment. Supervisors play a pivotal role in maintaining safety and security standards within the healthcare system. Their multifaceted responsibilities encompass:

• Supervision and Evaluation: Oversee, assign, and assess the activities of shift personnel, ensuring strict adherence to departmental and organizational policies and procedures of Bronson Healthcare Systems.
• Operational Management: Collaborate in establishing and maintaining the department's operational schedules, including planning daily assignments, and conducting briefings for security operations.
• Resource Assessment: Evaluate shift personnel and equipment requirements to ensure optimal operational readiness.
• Problem Resolution: Monitor shift operations and promptly address any arising issues or concerns, delegating specific tasks to security officers and departmental personnel. Keep the Security Manager informed about potential problems or issues and recommend viable solutions.
• Emergency Response: Assume leadership during emergency situations, promptly notifying and involving the appropriate organizational leaders to ensure a coordinated and effective response.
• Personnel Management: Participate in the hiring and onboarding processes of new employees, evaluating, counseling, and mentoring shift personnel on their job performance. Conduct periodic staff performance evaluations and guide security officers to meet performance standards.
• Training Oversight: Monitor the training progress of new security employees, recommending updates and implementing changes in the training program to enhance effectiveness and relevance.
• Field Presence and Communication: Conduct regular rounds with officers in the field and at various posts to foster positive collaboration and communication between supervisors and employees, thereby promoting a cohesive and efficient working environment.

Administrative Duties

By diligently fulfilling these responsibilities, healthcare security supervisors contribute significantly to the overarching goal of maintaining safety and security standards within the healthcare system, thereby ensuring the well-being of patients, visitors, volunteers, and staff alike.

• Maintain an account of departmental property, which is assigned to individual security officers.
• Review security officer reports for accuracy and adherence to department standards.
• Successfully complete required violent patient management and de-escalation training as dictated by department and Bronson requirements
• Complete special projects including assistance with security investigations.
• Plan and hold monthly meetings with Senior Officers.
• Complete assigned training or attain other specialized knowledge of access systems, camera systems, and communications systems. Operate these systems at an elevated level of proficiency that includes proper response to system compromise or failures.
• Assist in the creation and revision of policies and procedures, processing documents and visuals to track and display data.
• Monitor and direct employee performance for managing the Security Department email inbox.
• Represent Security in Situational Huddles, Disruptive Event Consultation meetings and other meetings, huddles, and outreaches as assigned.

Customer Service

• Greet all individuals entering the hospital with courtesy and respect, always maintaining a professional demeanor, and striving to create a positive and welcoming atmosphere within the hospital.
• Provide clear and accurate directions to patients, visitors, and staff members seeking assistance or information.
• Listen actively to concerns raised by patients, visitors, or staff members, demonstrating empathy and offering appropriate support or referrals as needed.
• Communicate effectively with hospital staff, security team members, and external stakeholders using clear and concise language, both verbally and in writing.
• Maintain a customer service focus during all interactions while performing your duties.
• Uphold patient confidentiality and privacy rights in all communications and interactions.

Regulatory Compliance:

• Adhere to all relevant laws, regulations, and hospital policies governing security operations, including but not limited to, HIPAA, EMTALA, ADA, Joint Commission, and OSHA guidelines.
• Conduct security screenings and inspections in compliance with hospital protocols and regulatory requirements, maintaining professionalism and respect for individual rights.
• Document all security incidents, observations, and actions taken accurately and thoroughly, ensuring compliance with reporting procedures and legal requirements.
• Participate in ongoing training and professional development programs to stay updated on changes in regulations, best practices, and emerging security threats.

Empathy and Diversity:

• Respect and celebrate the diversity of the hospital community, treating all individuals with dignity, regardless of their background, identity, or beliefs.
• Recognize and accommodate the unique needs and vulnerabilities of patients, visitors, and staff members, demonstrating sensitivity and understanding in all interactions.
• Proactively address any incidents of discrimination, harassment, or bias, promoting a culture of inclusivity and mutual respect within the hospital environment.
• Seek opportunities to engage with diverse communities served by the hospital, fostering trust and building positive relationships through outreach and community involvement initiatives.

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Scheduled Weekly Hours

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Agency Use Policy and Agency Submittal Disclaimer

Bronson Healthcare Group and its affiliates (“Bronson”) strictly prohibit the acceptance of unsolicited resumes from individual recruiters or third-party recruiting agencies ("Recruiters") in response to job postings or word of mouth. Unsolicited resumes sent to any employee of Bronson by Recruiters, without both a valid written agreement with Bronson and a direct written request from the Bronson Talent Acquisition Department for a specific job position, will be considered the property of Bronson. Furthermore, no fees will be owed or paid to Recruiters who submit resumes for unsolicited candidates, even if those candidates are hired. This policy applies regardless of whether the Recruiter has a pre-existing agreement with Bronson. Only candidates submitted through a specific written agreement with the Bronson Talent Acquisition Department for a named position are eligible for fee consideration.

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