Customer Service Associate

Customer Service Analyst

GLOVIS America, Inc. is a third-party logistics provider headquartered in Irvine, CA. Since our inception in 2002, we are committed to delivering our customer's products via truck, rail, or ocean vessel throughout the U.S., Canada, and Mexico. Glovis America makes every effort to exceed standards by providing quality service to our customers and vendors of the automotive, freight forwarding, parts distribution, used car, and fuel industries. We cater logistics strategies and processes to our customers' needs by utilizing the latest information systems and advanced technologies.

The Customer Service Analyst is responsible for supporting OEM parts operations, inventory control, and reconciliation activities related to Port Installed Options (PIO). This role manages parts tracking, discrepancy investigations, reporting, and repair order processing while ensuring inventory accuracy and operational efficiency. The position works closely with warehouse operations, VPC, and OEM customers.

$46,462 - $59,134/Per Year (Subject to Compensation Study Upon Candidate Selection)

Responsibilities:

• Manage PIO/Parts inventory control and variance reconciliation
• Monitor and reconcile VELES and AMOS inventory transactions
• Investigate inventory discrepancies, shortages, and open PIO issues
• Track and reconcile PIO by VIN, repair orders, and claims processing
• Verify shipment receipts against packing slips and system records
• Perform and support physical inventories and cycle counts
• Monitor open units, decommitted units, and Delivery Zone (DZ) inventory
• Ensure uninstalled parts are properly returned and documented
• Prepare reports, pull lists, and inventory reconciliation documentation
• Coordinate with VPC, warehouse, and OEM representatives to resolve operational issues
• Support daily warehouse and parts distribution operations
• Provide customer support and respond to operational inquiries
• Assist with data analysis, reporting, and process improvement initiatives
• Maintain accurate records and documentation within company systems
• Support compliance with company procedures and inventory control processes

Other duties as assigned

Benefits of working at GLOVIS America Inc.

• Medical Insurance
• Vision Insurance
• Dental Insurance
• Health Care & Dependent Care Flexible Spending Accounts (FSA)
• Basic Life and AD&D as well as Short-Term & Long-Term Disability
• Paid Vacation, 14 Holidays, and Sick leave
• Hospital and Critical Illness Insurance
• Wellness Program and Gym Reimbursement*
• 401(k) with Generous Matching
• Referral Bonuses*
• Auto Allowance*
• Quarterly Employee Lunches, Summer Refreshments, and Monthly Team Building Activities*
• Discretionary Bonuses*
• Tuition Reimbursement*

All benefits pursuant to Company policy

Skills:

• Excellent written and communication skills Required
• Strong interpersonal skills Required
• Ability to work with all levels of management Required
• Ability to deal effectively with a diversity of individuals at all organizational levels Required
• Strong organizational, problem-solving, and analytical skills Required
• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm Required
• Good judgment with the ability to make timely and sound decisions Required
• Commitment to excellence and high standards Required
• Must be able to speak, read, write, and understand in English Required

Education & Experience:

• H.S Diploma/G.E.D Required
• Associates Degree Preferred
• 1 - 2 years of direct experience in inventory control, logistics, or warehouse operations
• Valid CA Driver's License Required

Glovis America, Inc. adheres to the equal employment opportunity guidelines set forth by federal, state, and local laws. The information requested on this form is sought in good faith and will not be used to discriminate against the applicant based on race, religion or creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic characteristics, marital status, sex or gender (which includes pregnancy, childbirth, or related circumstances), gender identity, gender expression, age, citizenship, sexual orientation, family care or medical leave status, military and veteran status, political affiliation, or any other characteristic protected by federal, state and local laws.

Physical Requirements:

• Ability to sit in front of a desk and/or in front of the computer for long periods
• Must operate desktop, computers, laptop, printer, scanners, shredders, etc.
• Constant use of hand/grasping product, writing, and typing
• Sit for 5+ hours per day
• Stand, walk, bend, stoop, reach over shoulder, kneel, push, pull 1-3 hours per day

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.

Working and Environmental Conditions:

• Typical office environment with low-level noise exposure
• This position is located in the Port Hueneme, CA office

The above statements are intended to describe the general nature of work performed by employees assigned to this position. They are not intended to be a complete list of all job duties performed by persons in the position. Glovis America reserves the right to revise or amend duties at any time as the needs of the company and requirements of the job change.