Analyst, People Services Generalist

Company Description

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.

For information about PTO, see

Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

For information about benefits and eligibility, see One.Walmart.

Job Description

The Analyst - People Services Generalist role supports the broader services team with associates located in Bentonville, AR, and Bengaluru, India. The team supports Managers, HR Business Partners, and associates with operational and transactional HR actions requiring a heightened level of customer experience via direct customer outreach, sense of urgency, critical thinking, quality research and investigation, and root cause analysis.

About Team: People Tech and Services
The Enterprise People Technology team supports the successful deployment and adoption of new People technology across the enterprise. As a Fortune #1 company, our work impacts millions of associates globally. We strive to continuously improve people technology and products to help managers and associates so they can focus on what matters most - supporting our customers and members. People Technology is one of the major segments of Walmart Global Techs Enterprise Business Services, which is invested in building a compact, robust organization that includes service operations and technology solutions for Finance, People, and the Associate Digital Experience.

Location: This position will be fully onsite in Bentonville, AR
Schedule: 8am - 5pm

What you'll do:

• Assist in problem-solving efforts : Identify necessary resources, build trusting relationships within tech support teams, and quickly implement changes to resolve issues.
• Track and report team metrics : Monitor productivity and quality standards and effectively communicate the story of our work.
• Resolve complex problems : Identify and develop solutions for complex issues related to associate services, including access and pay, to ensure optimal service delivery.

What you'll bring:

• Hands on experience with Workday and/or other HR information systems and/or case management systems.
• Strong understanding of HR practices and ability to drive consistent execution.
• Excellent communication and leadership skills.
• Ability to build effective relationships with senior leaders and their direct reports to evolve the business.
• Strong analytical and troubleshooting skills with experience in strategy, analytics, applying sound judgment, root cause analysis techniques, research and resolution.

Qualifications

Bachelor's degree in business, human resources, information technology, or related area OR 1 years' experience in business, human resources, information technology, or related area OR Associate's degree in business, human resources, information technology, or related area and 1 years' experience in business, human resources, information technology, or related area.

Additional Information

All your information will be kept confidential according to EEO guidelines.