Manager, Quality & Safety

DSV - Global transport and logistics
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers.  Read more at  

Location: USA - Boise, S Federal Way 

Division: Solutions 
Job Posting Title: Manager, Quality & Safety 
Time Type: Full Time

POSITION SUMMARY

The Safety and Quality Manager is a visible leadership and development role.  This individual is responsible for supporting the safety, quality, security, and facility maintenance. This position will need to ensure that DSV’s Safety Programs Policies and Procedures are adhered to and that the facility is complying with all statutory requirements (including but not limited to OHSAS 18001:2007) where applicable. This position functions as a subject matter expert and consultant to help internal clients build sustainable loss improvement processes within facility. He/she will also ensure that the operation adheres to the overall corporate mission, vision, and core values while consistently meeting client and company expectations. The Safety/Quality Manager will report to the site General Manager. 

ESSENTIAL DUTIES AND RESPONSIBILITIES

Safety

• • HSE Policies and Procedures
  • Responsible for the overall safety and security of assigned facility, operations, and staff for the site.
  • Maintain positive IFR statistics and other safety metrics for assigned location/operations.
  • Must ensure compliance with the standards outlined in the DSV Safety Programs Policies and Procedures and the related site and client specific Standard Operation Procedures. This includes the qualification of adequate resources, and the implementation of all necessary systems including appropriate daily management systems, annual assessments, and reporting of results internally and externally.
  • Establish HSE goals that are consistent with corporate polices and aligned with the corporate and site vision.
  • Ensure adequately trained skilled HSE resources are in place, and actively support needed HSE activity to hold the facility accountable.
  • Implement effective systems to comply with all applicable HSE laws and regulations. This includes knowing all applicable legal requirements, having a process to meet each requirement, and having adequate data that demonstrates in-compliance performance.
  • Communicate site HSE goals, action plans, and results to the organization. Implement an effective system to drive positive HSE results, update HSE KPI scores and action plans regularly, and issue all required HSE data on time and accurately and maintain an up-to-date facility HSE performance profile.
  • Review and develop HSE policies and procedures on an annual basis in keeping with best practices and ensure all training is completed in a timely manner.
  • Consult with senior managers and other operation managers and give advice on formulating best-practice policies and procedures.
  • Keep staff and leadership abreast of any changes in HSE Legislation and changes in DSV Corporate HSE related processes.

Risk Assessment

• • Devise, develop and monitor effective Risk Assessment management strategies and implementation.
  • Ensure appropriate HSE risk assessments are completed by an appropriately trained or qualified person.

Monitoring Performance (Documentation, Tracking, Statistics and Reporting)

• • Propose, implement and monitor measures necessary to comply with HSE Regulations.
  • Design, implement and monitor workplace safety audits and ensure any needed changes to promote safety in the workplace are implemented.
  • Along with the Site GM and DSV Corporate Safety personnel serve as the DSV representative for OSHA, EPA, DOT, DHS or other State and Federal regulatory agencies and address any issues that may arise on a site level.
  • Audit facility and personnel for any safety and/or environmental deficiencies and correct or address promptly.
  • Handle all workers’ compensation claims that arise until closure (in conjunction with site and corporate safety resources)

Health and Safety

• • Maintain accident statistics, analyze trends and propose and take remedial action where necessary.
  • Investigate or arrange for all accidents and near-misses be investigated, prepare report of finds, including recommendations to prevent recurrence and implement approved course of action. Where necessary prepare reports to the enforcing authority and DSV Corporate Safety Department as required.
  • Assist and support Risk Assessments. Monitor the availability and appropriateness of risk assessments and, where necessary, safe work practices.
  • Ensure the implementation of the Emergency Management System (EMS) procedures and monitor its effectiveness by undertaking fire evacuation and severe weather drills at the facility at least once a year.
  • Liaison between management and staff on all matters relating to HSE to ensure consistent application and understanding of policies and procedures.
  • Responsible for OSHA recordkeeping, reporting and maintenance of required programs and training.
  • Ensure Safety Program is in place and conducts that training for all New Hires
  • Ensure all employees are trained and can identify potential hazards in the workplace.

Environmental Management

• • Ensure, at minimum, legal compliance and reduce the risk of non-compliance.
  • Identify opportunities for continuous environmental improvement.
  • Represent the operation with local and national health, safety and environment bodies.
  • Promote and coordinate the integration of environmental management and sustainability issues into policies, rules and operations.
  • Responsible for all USEPA and other environmental agency reporting and recordkeeping when applicable.
  • Other duties can be assigned by the General Manager.

Quality

• Maintains compliance to international, industry and customer-specific quality standards.
• Leads and individually performs as needed, the analysis of product/service issues to determine root causes.
• Manages and communicates change control processes to all departments.
• Responsible for the coordination of internal and external auditing plus maintaining the internal quality audit system.
• Assists in implementation and monitoring of the company quality systems including, but not limited to, compliance with the following standards: ISO 9001:2008
• Assists in establishment, implementation and evaluation of quality management system metrics.
• Provides guidance and support for both customer service and quality departments assisting with problem solving and improvement opportunities.
• Manages customer driven continual improvement roadmaps.
• Develops and conducts training on the quality system and other related topics
• Oversees document control; updating, creating and publishing controlled documents including sending change notifications to effected parties/departments and follows up on the Quality Management System.
• Develops and implements administrative systems including record management, traceability, and trend reporting.

Facility Maintenance

• Accountable for overseeing the upkeep of the facility, security and material handling equipment.
• Schedule regular maintenance to ensure the facility meets regulatory compliance.
• Sets goals to provide continuous improvement for assigned site

Operation & Labor Management

· Actively supports and practices mentoring, succession planning, and management development activities at the site level.

Budgeting

• Identifies cost improvement initiatives, which generate positive results to the assigned operation EBIT
• Develops and manages a system of controls to ensure that service levels and operational performance goals are met within prescribed cost, revenue, and profit parameters for the operation

Customer Service

• Monitors KPIs (Key Performance Indicators) for respective area of accountability

OTHER DUTIES

• Communicates all problems and questions to site leadership and implements solutions to minimize risk.

• Follow all safety procedures.
• Responsible for all equipment, supplies, documents, and materials related to job.
• Responsible for following all DSV policies and procedures.
• Complies with all federal, state, and local regulations.
• Communicates with all levels of staff and the public as appropriate to the job.
• Work overtime as dictated by business whether mandatory or voluntary

MINIMUM REQUIRED QUALIFICATIONS

Education & Experience:  

• High school diploma of GED is required
• 3 years’ experience working in a logistics/distribution/relevant environment
• Prior experience in safety observations/inspections, developing and implementing compliance strategies and plans.
• Knowledge of safety and health management systems and practices.
• Preferred: Prior MHE certification / knowledge of basic MHE operation
• Must be able to work in unregulated temperatures within the warehouse during the warmer and colder months can range from mild to moderate

Certificates, Licenses, Registrations or Professional Designations

• Satisfactory completion of a forklift training program

SKILLS, KNOWLEDGE AND ABILITIES

Computer Skills

• Basic understanding of WMS (Warehouse Management Systems) 
• Strong proficiency in basic MS Office applications

Language Skills

• English (reading, writing, verbal)

Mathematical Skills

• Intermediate as needed for financials/budgeting

Other Skills

• Strong attention to detail accuracy and accomplish job tasks in a timely manner
• Good organizational and personnel skills
• Good communication skills, written and oral
• Good leadership, supervision, and planning skills
• Able to work flexible schedules, including nights and weekends, as required by the operation
• Participate in established cross training metrics activities with the opportunity to improve their knowledge in multiple areas/departments and be able to assist as a back-up when the need may arise.
• Must be able to effectively adapt to change and thrive in a stimulating, fast-paced work environment.

PREFERRED QUALIFICATIONS

• 4-Year College Degree preferred, will consider equivalent experience or combination of education and experience
• 3PL management experience strongly preferred

CORE COMPETENCIES

Independent Contributor

☐Accountability

☐Communication / Building Partnership

☐Customer Orientation

☐Developing Oneself

☐Drive for Results

☐Embracing Change

☐Problem Solving

☐Professional Competencies

PHYSICAL DEMANDS

Occasionally

• Handling/Fingering, Sitting

Frequently

• Bending

Constantly

• Walking and Standing

Ability to Lift/Carry and Push/Pull

• 21-50 pounds
  • Reach above shoulder, reach outward, squat, or kneel.

Other Physical Requirements:

WORK ENVIRONMENT

While performing the duties of this job, the employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals. The noise level in the work environment is usually low to moderate.

Reasonable Accommodations Statement

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

For this position, the expected base pay range is $95,380-143,070 Annually. Actual compensation will be determined based on job-related factors such as relevant experience, skills, education, certifications, and geographic location, in accordance with applicable laws and company policy.

Information regarding DSV’s benefits offerings, including eligibility, coverage options, and plan details, is available through the  DSV Benefits Showcase . Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws.

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at View email address on jobs.dsv.com . If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you. 

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.

Start here. Go anywhere

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