Front Desk Receptionist

Job Description

Job Description

We are seeking a friendly, highly organized, and customer-focused Front Desk Receptionist with prior experience to join our team. This role is the first point of contact for patients and plays an important part in creating a welcoming and efficient experience. If you enjoy helping people and providing excellent customer service in a healthcare setting, we would love to hear from you!

Key Responsibilities:

• Warmly welcome and assist patients, ensuring a positive first impression
• Manage appointment scheduling, patient check-in/check-out, and phone inquiries
• Verify insurance benefits, process payments, and handle invoicing
• Maintain organized and accurate patient records and office documentation
• Assist with inventory management for office and optical supplies
• Support office workflow by collaborating with doctors, technicians, and optical staff

Qualifications:

• 1-2 years experience in a front desk, administrative, or customer service role in healthcare or optometry REQUIRED
• Strong multitasking, organizational, and problem-solving skills
• Excellent verbal and written communication abilities
• Proficiency in office software and scheduling systems (EHR experience is required)
• A positive, team-oriented mindset with a strong work ethic
• Leadership qualities and a willingness to take on additional responsibilities