Terminal Operations Manager

Terminal Operations Manager

The Terminal Operations Manager is responsible for the day-to-day oversight of terminal labor, vessel, yard, gate, and rail operations, ensuring the efficient, safe, and cost-effective handling of cargo. This role serves as the direct supervisor of the labor force, ensuring compliance with labor contracts and regulatory requirements while driving productivity and optimizing terminal performance.

Key responsibilities include:

• Promote a culture of safety and ensure compliance with the highest level of safety standards.
• Supervise and manage daily work assignments.
• Assess labor needs for each shift and direct dispatchers in ordering appropriate labor.
• Hire, schedule, and, when necessary, discipline or terminate labor in accordance with labor contract terms and company policy.
• Monitor and enforce attendance, ensure proper payroll documentation.
• Use discretion and judgment to shift resources between operational areas to improve throughput and labor efficiency.
• Manage the coordination of yard, gate, vessel, and rail operations to maintain optimal container flow and equipment utilization.
• Prepare and track departmental budgets, including labor forecasts and performance monitoring.
• Produce and review managerial reports related to production, turn times, and labor deployment for the purpose of managing the operation.
• Handle labor grievances, discipline, and arbitrations with knowledge of applicable union contracts and grievance procedures.

Qualifications include:

• Education: Bachelor's degree. Equivalent experience may be considered.
• Experience: Minimum 5–7 years of terminal or stevedoring operations management experience, preferably in a unionized environment.
• Knowledge:
  • In-depth knowledge of terminal operations (vessel, yard, gate, and rail)
  • Familiarity with ILWU labor agreements and West Coast maritime labor practices
  • Regulatory knowledge including OSHA, PCMSC, and hazardous materials handling
• Skills:
  • Strong leadership, communication, and conflict resolution skills
  • Ability to manage shifting priorities and make quick, data-driven decisions
  • Proficiency with terminal operating systems (TOS) and Microsoft Office Suite
  • Ability to analyze budgets and operational performance metrics

This position requires availability for rotating shifts, including nights, weekends, and holidays, as dictated by terminal operations. Work is performed in both office and outdoor terminal environments and may involve exposure to weather, noise, and moving equipment.