Customer Experience Specialist - FT

Customer Experience Specialist Pay Rate: $19/hr. Minimum hourly rate: $19.00/hour. Maximum hourly rate: $19.00/hour. Hourly wage plus an incentive program for delivering exceptional customer service (up to $5 additional per hour). If you thrive in a fast‑paced environment where attention to detail, professionalism and people skills make all the difference, we want you on our team. Whether you come from a customer service background or have experience as a valet driver this is your opportunity to join our team! What You’ll Do: Deliver a best‑in‑class experience for all customers, ensuring a welcoming, professional, and personalized interaction. Collaborate with team members and management to coordinate timely vehicle pick‑up and drop‑off. Communicate proactively with premium‑level customers via phone, text, email and app to confirm logistics, special requests, and meeting locations. Greet customers warmly upon arrival, open vehicle doors, assist with luggage, and provide an overview of the rental vehicle. Provide premium customer experience by delivering vehicles directly to customers. What We’re Looking For: Minimum 1 year experience in a customer service role, preferably hospitality or car rental. Professional, friendly demeanor with a focus on customer satisfaction. Strong verbal and written communication skills. Technologically proficient and comfortable using various mobile devices. Valid Driver’s License. Must be 18 years of age and legally authorized to work in the United States. Ability to work in a fast‑paced environment with strong multitasking and organizational skills. Flexibility to work various hours not limited to evenings, weekends and holidays. Willingness to work outdoors in all weather conditions. On‑site requirement: This position requires regular, on‑site presence and cannot be performed remotely. Ability to lift up to 50 pounds, continuously sit, stand, bend, reach, walk, kneel, get up and get down from a seated position, enter, exit, climb into, climb down from, and drive a variety of automobiles in all weather conditions. Perks You’ll Get: Bi‑weekly hourly wage (New York and Puerto Rico: weekly wage). On‑the‑job training. Paid time off. Medical, Dental and Other Insurance. Flexible spending account opportunity to contribute up to $270 as a tax‑free benefit for public transportation or parking expenses. Retirement benefits (401k). Employee discounts, including discounted car rental and discounted prices on the purchase of Avis/Budget cars. * Above perks may vary based on full‑time/part‑time status and location. The fine print: Avis Budget Group is an Equal Opportunity Employer – Qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other category protected by applicable law. This advertisement does not constitute a promise or guarantee of employment. This advertisement describes the general nature and level of this position only. Essential functions and responsibilities may change as business needs require. The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. This position may be with any affiliate of Avis Budget Group. #J-18808-Ljbffr Avis Budget Group