IS 24-Hour Specialist

Description

Job Summary:

The 24-hour Emergency Assistance Service provides on-call counseling, problem solving and immediate response for people living independently that need support due to a self-identified emergency. The number of people served by a 24-hour Emergency Team and the number of hours worked each week varies based on the individualized needs of the people served. Each member of the team will share responsibility for carrying the 24-hour phone for shifts that last approximately 7-14 days. While carrying the phone, it is expected that all calls are answered, and all responsibilities of the position are carried out.

Supervisory Responsibilities:

• None

Duties/Responsibilities:

• Immediate response to a person who calls or texts the 24-hour phone line
• Adherence to a pre-determined schedule that reflects job sharing responsibilities among team members with answering calls
• In-person visits to a person’s home in emergent situations
• Calls made to 911 or county crisis lines when person needs immediate medical intervention or mental health crisis assistance
• Compliance with training requirements reflected in individualized services plans
• Communication with other 24-hour emergency assistance team members to help provide seamless services when transferring phone responsibilities
• Updates to a person’s team members (case managers, guardians and extended team members) in a timely manner that reflect both positives and concerns as needed
• Participation in monthly team meetings
• Periodic in-person assessments of clients. Each client requires an annual visit
• Accurate and timely documentation in various information collection platforms that reflect information about the person when contact occurs.
• Participation and completion of training assigned by the Independence Services Director. This includes annual training on trauma and crisis response
• Communication to people receiving the service regarding resources and referrals as needed

Requirements

Required Skills/Abilities:

• Excellent verbal and written communication skills
• Strong analytical and problem-solving skills
• Ability to prioritize tasks
• Ability to function well in a high-paced and at times stressful environment
• Proficient with Microsoft Office Suite
• Ability to learn new software as needed
• Compassion and empathy towards others when they are in a crisis situation
• Ability to work independently

Education and Experience:

• Ability to pass a background check
• Possession of a valid Driver’s license
• High school diploma or equivalent
• Required at least 1 year experience working with people who have disabilities and/or mental illness and/or chemical dependency
• Preferred 3 years’ experience in the social services field

EEO: Oak Tree Support Services strives to create a diverse, inclusive environment to better represent the communities that we serve. We are an equal opportunity employer.

All Oak Tree Support Service employees must be approved to work by the Minnesota Department of Human Services’ Background Check Unit. Background checks are completed after a conditional offer of employment has been extended.

Fraud Statement as it relates to my position of 24-Hour Emergency Specialist:

It is a federal crime to provide materially false information on service billings for medical assistance or services provided under a federally approved waiver plan as authorized under Minnesota Statutes, sections 256B.0913, 256B.0915, 256B.092 and 256B.49.

I have reviewed and understand this job description, including all of my duties and responsibilities. I am able to perform the essential functions as outlined. I understand there may be times when my job duties and responsibilities may vary on a temporary or regular basis according to the needs of my department and the company, to include things not specifically outlined on this job description. If I have any questions about job duties or responsibilities not specifically outlined in this description, I will discuss them with my immediate supervisor or the Human Resources department.

I further understand that future performance evaluations and merit increases are based on my ability to perform my job duties as outlined in this description.

By signing this job description I also understand that I am agreeing to the terms of the fraud statement as outlined.