Department Supervisor - Supplies

About Copiers Northwest

Founded in 1986, Copiers Northwest is a leading office technology provider serving businesses across the Pacific Northwest. We help organizations work more efficiently through office technology, software solutions, and responsive local service.

Position Overview

Copiers Northwest is looking for a Department Supervisor to lead the day-to-day operations of our Supplies team. In this role, you will help keep customers running by overseeing orders for toner, ink, and other essential consumables.

You will play an important role in leading a collaborative team, supporting customers, improving workflows, and working across departments to keep operations moving smoothly. This is a great opportunity for someone who enjoys both coaching others and staying close to the day-to-day work.

Reporting to the Purchasing Manager, this role offers meaningful visibility, long-term growth, and a path toward a future Department Manager opportunity.

Responsibilities

Order Management and Customer Support

• Oversee daily workflows to ensure customer orders are processed accurately and on time.
• Support team performance against service goals, response times, and department KPIs.
• Serve as the escalation point for customer issues and complex service situations.
• Identify and implement improvements to workflow, communication, and efficiency.
• Monitor backorders, fulfillment updates, and provide ETA communications.

Accounting and Billing Support

• Reconcile vendor invoices with purchase orders, including pricing, freight, and tracking details.
• Resolve freight claims, vendor discrepancies, and billing-related issues.
• Support billing processes tied to supplies orders and their relative contract.

Purchasing and Vendor Support

• Support purchasing activities for supplies and consumables and sales pricing requests.
• Partner with vendors on product availability, order tracking, fulfillment, and sourcing needs.
• Provide backup support for purchasing tasks.

Supervisory Responsibilities

• Provide day-to-day leadership, coaching, and support for Supplies team members.
• Conduct 1:1s, training, and performance improvement conversations.
• Lead team communication, monitor workflow accountability, and support department planning.
• Partner with the Purchasing Manager on escalations, hiring support, and employee matters.

Reporting and Data Management

• Prepare KPI reports and other operational reporting for leadership and internal teams.
• Maintain department data, including supply item records and customer attributes in E-Automate.
• Support inventory tracking, cost analysis, and workflow compliance.

Department Projects and Operational Support

• Participate in process improvement initiatives and department projects.
• Collaborate across Service, Sales, Accounting, Warehouse, and Purchasing.
• Provide backup operational support and take on additional duties as needed.

What We're Looking For

• Experience leading or supervising a team, ideally in a customer-facing or operations-focused environment
• Proficiency working with tools such as Outlook, Excel, Windows, and ERP or CRM systems
• Experience in purchasing, inventory, customer service, bookkeeping, supply chain, or a related operational function is a plus
• Strong organizational, communication, and problem-solving skills, with the ability to manage multiple priorities
• A professional, adaptable, and team-oriented approach
• An interest in helping improve workflows, support customers, and contribute to team success

Why Join Copiers Northwest

• The chance to build a long-term career with a well-established company
• Growth potential into a Department Manager role
• A collaborative team environment with cross-functional partnership
• The opportunity to make a visible impact by improving processes and day-to-day operations

Benefits

• Medical, Dental & Vision Insurance
• 401(k) with Company Match
• Paid Vacation + Accrued PTO
• Paid Holidays
• Employee Assistance Program

Copiers Northwest (CNW) is committed to maintaining a diverse and inclusive workplace. CNW is an equal opportunity employer. We do not discriminate in recruiting, hiring or promotion based on race, ethnicity, gender, gender identity, age, disability or protected veteran status. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CNW job opportunities. CNW participates in E-Verify. CNW will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.