Service Coordinator

Job Description

Job Description

Service Coordinator

Location: Phoenix, AZ

Schedule: M-F 7:00AM -4:00PM

Compensation: $25–$30/HR + Benefits

Phoenix Pumps

Position Summary

Phoenix Pumps is hiring a Service Advisor to join our Service Operations team. This is a fast-paced, customer-facing coordination role responsible for managing repair quotes, work orders, and communication between customers, technicians, vendors, and internal teams.

This role is heavily focused on communication, organization, and system-based work using our ERP platform (P21). The Service Coordinator plays a key role in keeping service jobs moving efficiently from diagnosis to completion while ensuring a strong customer experience.

This is an excellent opportunity for early-career candidates, recent graduates, or individuals transitioning from high-volume customer service environments such as food service, retail, or call centers into a structured office-based operations role. We provide extensive training and support for individuals who are motivated to learn and grow.

What You’ll Do

• Review technician findings and create accurate repair quotes
• Communicate with customers regarding repair status, pricing, and approvals
• Follow up on open quotes to ensure timely responses and next steps
• Build and manage work orders in ERP system (P21)
• Coordinate with vendors for parts pricing and availability
• Support scheduling, dispatch coordination, and service workflow as needed
• Maintain accurate and organized documentation across all active jobs
• Ensure timely turnaround on quotes (target: 15–30 minutes)

Who This Role Is For

We are looking for individuals who are:

• Early in their career or recently out of school
• Coming from customer-facing environments such as:
  • Food service / hospitality
  • Retail
  • Call centers or high-volume customer support roles
• Comfortable working in fast-paced, structured environments
• Interested in learning systems, software, and operational workflows
• Looking for stable hours, consistent pay, and long-term growth opportunities

Candidates who are strong communicators, quick learners, and detail-oriented tend to succeed in this role.

What We’re Looking For

• Strong communication skills (phone, email, customer interaction)
• High attention to detail and organizational ability
• Ability to manage multiple tasks in a fast-paced environment
• Basic computer proficiency (data entry, systems, Excel)
• Comfort learning new software and structured workflows (ERP experience a plus)
• Dependable, coachable, and process-driven mindset

Training & Development

We provide a structured, hands-on onboarding program designed to set you up for success:

• ~250 company-wide training modules
• Role-specific training on quoting, parts, and service workflows
• Hands-on ERP training (P21 system)
• 2 weeks of side-by-side training with experienced team members
• Ongoing support and development as you grow in the role

Why Join Phoenix Pumps

This is a long-term career opportunity in industrial service operations for individuals who want to grow beyond entry-level customer service roles. You’ll gain valuable experience in:

• Business operations and workflow coordination
• Technical service environments
• ERP systems and structured business processes
• Customer communication in a professional service setting

We invest heavily in training and development and provide a clear path for growth within the company.

Key Success Traits

• Strong communicator with a customer-first mindset
• Fast learner who thrives in structured environments
• Reliable, organized, and detail-oriented
• Comfortable asking questions and learning new systems
• Positive attitude and consistent work ethic